Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives at a leading Smart Home Technology Company, with the unique option to work in beautiful Greece. If you are passionate about technology and providing exceptional customer support in German, this position is perfect for you. Join our dynamic team and help customers enhance their lives with innovative smart home solutions.

• Manage customer inquiries regarding smart home products and services via phone, email, and chat in German.
• Provide detailed information on product features, installation processes, and troubleshooting tips.
• Assist customers with order management, returns, and service requests.
• Resolve customer concerns and technical issues promptly to ensure a positive experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to provide seamless support and product knowledge.
• Stay informed about industry trends and advancements in smart home technology to enhance customer interactions.

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the technology or smart home sector.
• Strong communication skills and an enthusiasm for helping customers with technology.
• Ability to troubleshoot technical issues and provide clear guidance.
• Exceptional organizational skills and the ability to handle multiple inquiries effectively.
• Familiarity with CRM systems and customer service software is desirable.
• Willingness to relocate and work in Greece, and flexibility to cover various shifts, including evenings and weekends.