Embark on an exciting journey with Mercier Consultancy MD as a German Speaking Customer Care Specialist in the thriving E-Commerce sector! This position not only allows you to engage with customers in your native language but also offers the chance to work in the picturesque country of Greece. Join our passionate team and make a difference in the lives of our customers every day!

• Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding e-commerce transactions, order status, product information, and returns.
• Collaborate with internal teams to resolve any issues that arise and ensure a seamless customer experience.
• Document customer interactions accurately in the CRM system and follow up as required.
• Identify areas for improvement in customer service processes and proactively suggest solutions.
• Stay updated on company products, services, and promotions to provide accurate information to customers.

• Fluency in German (both written and spoken) is essential; proficiency in English is also beneficial.
• Prior experience in customer service, especially in e-commerce or retail environments.
• Strong communication and interpersonal skills with a customer-first attitude.
• Ability to work effectively in a fast-paced environment and multitask efficiently.
• Strong problem-solving skills and attention to detail.
• Experience with CRM systems and e-commerce platforms is a plus.
• Willingness to relocate to Greece and immerse yourself in a vibrant cultural setting!