Join the innovative team at Mercier Consultancy MD as a German Speaking Customer Care Specialist focusing on Digital Payments! This exciting position allows you to work in the growing field of digital financial services while enjoying the beautiful lifestyle that Greece has to offer. If you are enthusiastic about helping customers and have a knack for technology, we invite you to apply!

• Provide outstanding customer assistance in German for inquiries related to digital payment solutions via phone, email, and chat.
• Guide customers through all aspects of our digital payment services, resolving issues and ensuring a smooth transaction experience.
• Collaborate with various departments to resolve complex customer queries and enhance service delivery.
• Document customer interactions accurately in our CRM system for effective follow-up and service improvement.
• Monitor customer feedback and identify opportunities for product enhancement and increased satisfaction.
• Stay updated with the latest trends and developments in digital payment technology to better assist our customers.

• Fluency in German (both written and spoken) is essential; proficiency in English is desirable.
• Experience in customer service, particularly in the digital payments or financial sector, is preferred.
• Exceptional communication skills with a strong customer-centric approach.
• Ability to thrive in a fast-paced environment and manage a variety of tasks efficiently.
• Strong analytical and problem-solving skills, with attention to detail.
• Familiarity with CRM systems and digital payment platforms is a plus.
• Willingness to relocate to Greece and immerse yourself in a vibrant cultural experience!