Mercier Consultancy MD is excited to offer a unique opportunity for Dutch Speaking Customer Service Representatives for an Online Education Platform based in Sofia. This role is perfect for individuals passionate about education and technology who enjoy assisting learners in their journey. As a customer service representative, you will communicate with Dutch-speaking clients, providing them with information and support regarding our online courses and services.

• Handle customer inquiries related to course offerings, platform navigation, and enrollment procedures in Dutch.
• Provide detailed information on educational materials, pricing, and promotional offers.
• Assist students with technical issues and guide them through online learning tools.
• Resolve customer complaints and inquiries efficiently, ensuring a positive learning experience.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with the content and technology teams to improve user experience and enhance service quality.
• Stay informed about educational trends and the specific offerings of the platform to provide relevant support.

• Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably within the education or technology sectors.
• Strong communication skills with a friendly and patient attitude.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to handle multiple inquiries and adapt in a fast-paced environment.
• Familiarity with CRM software and online educational platforms is desirable.
• Willingness to work flexible hours, including evenings and weekends as required.