Dutch Speaking Customer Service for Energy Company - Work In Bulgaria
full-time•Lisbon
About this role
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an energy company, with the unique opportunity to work in beautiful Bulgaria. This role is perfect for individuals passionate about customer service and the energy sector who are eager to support clients in navigating their energy needs while communicating effectively in Dutch.
Key Responsibilities
- Manage customer inquiries regarding energy services, billing, and product information via phone, email, and chat in Dutch.
- Provide detailed explanations of energy plans, usage, and billing processes to customers.
- Assist clients with account management, including changes and updates to their energy services.
- Resolve customer complaints and issues effectively to ensure satisfaction and retention.
- Document all interactions accurately in the CRM system for effective follow-up and record-keeping.
- Collaborate with technical teams to provide accurate information and support related to energy services.
- Stay informed about industry trends and company offerings to enhance customer interactions.
- Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.
- Experience in customer service, preferably in the energy industry.
- Strong communication skills with the ability to explain technical concepts clearly.
- Excellent problem-solving abilities and a customer-centric attitude.
- Ability to manage multiple inquiries in a fast-paced environment efficiently.
- Familiarity with customer service software and CRM systems is desirable.
- Willingness to relocate to Bulgaria and work flexible hours, including evenings and weekends as required.
What you'll do
- Customer Service Representatives will manage inquiries related to energy services and assist clients with account management. They will also resolve complaints and document interactions in the CRM system.
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Frequently Asked Questions
What does a Dutch Speaking Customer Service for Energy Company - Work In Bulgaria do at Mercier Consultancy MD?
As a Dutch Speaking Customer Service for Energy Company - Work In Bulgaria at Mercier Consultancy MD, you will: customer Service Representatives will manage inquiries related to energy services and assist clients with account management. They will also resolve complaints and document interactions in the CRM system..
Is the Dutch Speaking Customer Service for Energy Company - Work In Bulgaria position at Mercier Consultancy MD remote?
The Dutch Speaking Customer Service for Energy Company - Work In Bulgaria position at Mercier Consultancy MD is based in Lisbon, Portugal. Contact the company through Clera for specific work arrangement details.
How do I apply for the Dutch Speaking Customer Service for Energy Company - Work In Bulgaria position at Mercier Consultancy MD?
You can apply for the Dutch Speaking Customer Service for Energy Company - Work In Bulgaria position at Mercier Consultancy MDdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.