Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Marketing Platform in Sofia. This role is perfect for individuals who are enthusiastic about digital marketing and passionate about helping customers succeed. As a member of our customer service team, you will provide support to clients in Dutch, assisting them in utilizing the platform effectively to achieve their marketing goals.

• Handle customer inquiries regarding the digital marketing platform via phone, email, and chat in Dutch.
• Provide guidance to clients on using the platform features and tools effectively.
• Assist with troubleshooting issues and resolving customer concerns promptly.
• Offer insights and best practices to help clients maximize their marketing campaigns.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with marketing and technical teams to enhance the service experience.
• Stay informed about the latest trends in digital marketing to provide relevant support.

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the digital marketing or technology sector.
• Strong communication skills with the ability to convey complex information clearly.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to manage multiple inquiries efficiently in a fast-paced environment.
• Familiarity with CRM software and digital marketing tools is advantageous.
• Willingness to work flexible hours, including evenings and weekends, as required.