Workday AMS Absence Enablement Strategy, Lead Consultant

<div><div><div><div><div><div><p><span><span>We are seeking a talented individual to join our Digital </span><span>Transformation</span><span> team at Mercer.</span><span> This role will be based anywhere in the United States. </span></span><span> </span></p><p></p></div><div><p><span><span>The Lead Consultant, Workday AMS </span><span>Absence</span><span> Enablement and Strategy</span><span> is a new position in</span><span> Me</span><span>r</span><span>cer’s</span><span> Workday AMS </span><span>Consulting </span><span>organization.</span><span> </span><span>This role is </span><span>designed to elevate the way we deliver Workday AMS by combining functional oversight</span><span> and execution</span><span>, consultant enablement, and client facing though</span><span>t</span><span> leadership. The </span><span>individual in this role</span><span> will ensure quality and consistency by mentoring peers, serving as </span><span>a </span><span>SME</span><span> </span><span>and escalation </span><span>point</span><span> and tak</span><span>ing </span><span>direct leadership of complex cases. They will also</span><span> </span><span>develop</span><span> strategic direction through thought leadership and alignment with Mercer’s broader Career and HR transformation offerings. In short, this role bridges execution, </span><span>enablement</span><span> and strategy.</span><span> </span></span><span> </span></p></div><div><p></p><p><b><span>We will count on you</span><span> to</span><span>: </span></b><span> </span></p></div><div><ul><li><p><span><span>Triage incoming</span><span> </span><span>Absence</span><span> tickets</span><span>, </span><span>confirming scope</span><span>.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provide initial estimates and </span><span>validate</span><span> effort to ensure realistic client expectations.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor ticket progression</span><span> across the </span><span>Absence </span><span>workstream</span><span> for consistenc</span><span>y,</span><span> </span><span>quality</span><span> </span><span>and </span><span>timely</span><span> execution.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Mentor and coach team members, fostering skill development and knowledge sharing.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Partner with</span><span> Delivery leadership</span><span> to ensure resource alignment within functional domains.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assume direct ownership of high-impact or critical tickets when </span><span>required</span><span>.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Collaborate</span><span> cross-functionally with other </span><span>domain</span><span> leads to ensure seamless client support.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Liaise with Mercer’s Career business to align AMS functional </span><span>expertise</span><span> with broader Mercer offerings.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Identify</span><span> opportunities to expand client value through </span><span>additional</span><span> Mercer capabilities.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Partner with Customer Success Managers (CSMs) to proactively </span><span>identify</span><span> retention and growth </span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>What you need to have: </span></b><span> </span></p></div><div><ul><li><p><span><span>Active Workday Certification </span><span>in</span><span> </span><span>Workday </span><span>Absence</span><span> (Workday Pro or Workday Partner certifications)</span><span>.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>5+ </span><span>years of experience</span><span> as a certified Workday consultant at the level of a subject matter expert. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>5</span><span>+ years of post-production support for </span><span>Workday </span><span>Absence</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proven ability to mentor, coach, and enable consultants; experience serving as a subject matter expert or escalation point</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives</span><span>.</span><span> </span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Excellent written and verbal communication skills are essential</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Passion for exceptional customer service and customer collaboration</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to successfully navigate client-facing situations and coordinate support resources</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Excellent written and verbal communication skills</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Why join our team:</span></b><span> </span></p></div><div><ul><li><p><span><span>We help you be your best through professional development opportunities, interesting </span><span>work</span><span> and supportive leaders.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>We foster a vibrant and inclusive culture where you can work with talented colleagues to create </span><span>new solutions</span><span> and have </span><span>impact</span><span> </span><span>for</span><span> colleagues, </span><span>clients</span><span> and communities.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Our scale enables us to </span><span>provide</span><span> a range of career opportunities, as well as benefits and rewards to enhance your well-being.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><span> </span></p></div></div></div></div><div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><span> </span></p></div></div></div></div><div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><span> </span></p></div></div><div><div><div><div><p></p></div></div></div></div><br><p>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.<br><br>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].<br><br><br><br>The applicable base salary range for this role is $111,600 to $223,200.</p><p>The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.<br><br>We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.<br><br>Applications will be accepted until: January 30, 2026</p>