Senior Manager, Risk & Incidents

<p><b>Mercer</b> is seeking candidates for the position of <b>Senior Manager, Risk & Incidents</b>.  <span>T</span>his role will be based in our Sydney, Adelaide or Melbourne office.  This is a hybrid role that has a requirement of working at least three days a week in the office.</p><p></p><p><b>Senior Manager, Risk & Incidents</b></p><p></p><p><b>We will count on you to:</b></p><ul><li><p>Oversee the timely identification, investigation, and rectification of operational incidents in line with Marsh McLennan’s incident management policy, ensuring effective risk mitigation.</p></li><li><p>Manage the end-to-end incident workflow, including escalation, remediation planning, and reporting to regulators and internal stakeholders.</p></li><li><p>Collaborate with internal teams to identify control gaps and implement corrective actions to strengthen operational controls.</p></li><li><p>Support risk assessments for projects impacting Administration Operations, providing actionable recommendations to enhance risk mitigation strategies.</p></li><li><p>Lead, coach, and mentor the incident management team to drive continuous improvement and best practices in incident rectification.</p></li></ul><p></p><p><b>What you need to have:</b></p><ul><li><p>Proven experience in risk management, incident management, or operational risk roles, preferably within financial services or a large corporate environment.</p></li><li><p>Strong knowledge of incident management frameworks, risk assessment methodologies, and regulatory compliance (including Superannuation industry regulations such as the Corporations Act and SIS Act).</p></li><li><p>Demonstrated leadership skills with the ability to manage complex remediation projects and lead high-performing teams.</p></li><li><p>Excellent stakeholder management and communication skills, with the ability to engage effectively at all organisational levels.</p></li><li><p>Relevant tertiary qualifications and/or professional certifications in risk management or related fields are highly regarded.</p></li></ul><p></p><p><b>What makes you stand out:</b></p><ul><li><p>Extensive operational knowledge within Superannuation Administration.</p></li><li><p>Experience working with regulatory bodies, external auditors, and industry groups.</p></li><li><p>A proactive approach to driving risk maturity and operational excellence.</p></li><li><p>Strong analytical skills with the ability to provide practical, actionable risk recommendations.</p></li><li><p>Previous experience in a governance or change management environment.</p></li></ul><p></p><p><b>Why join our team:</b></p><ul><li><p>We help you be your best through professional development opportunities, interesting work and supportive leaders.</p></li><li><p>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</p></li><li><p>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</p></li></ul><br><p> Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.<br><br>Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.<br><br>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<br><br></p>