About this role
Purpose and Scope
The position of Real-Time Safety Center Associate is responsible for the complete operation of the 24-hour, 365-day Real-Time Safety Center Operation, to include dispatching, monitoring intrusion alarms, card access system, airphone system and video surveillance cameras to detect and/or deter criminal or suspicious activity, identifying real life threats and answering incoming emergency and non-emergency calls immediately identifying assessing the information and making the appropriate decision on the call. This is 24 hours a day, 7 days a week operation three shifts to include holidays. This position is responsible for taking reports, entering data into the computer aided dispatch (CAD) system, communicating with management, Mobile Security Officers, School Resource Officer, law enforcement, Emergence Management Technicians, and other relevant parties.
Essential Job Functions
Minimum Qualifications
Graduation from an accredited college or university with a Bachelor’s Degree in a related area; Plus, two (2) years’ experience working in a 24-hour Call Center, or a 24-hour secured environment involving monitoring, call taking, or dispatching in an emergency; OR an equivalent combination of related education, training, and/or experience totaling six (6) years. REQUIRES Public Safety Telecommunicator Certification or must obtain within 90Days of employment. (PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED).
Degree Equivalency Formula:
Bachelor’s Degree= 4 years plus required years of experience.
Master’s Degree= 2 years plus required years of experience. Where Master’s degrees are required, years for Bachelor’s Degrees must be included.
Other facts
About Memphis Shelby County Schools
A Major, Urban School District on the
Cutting Edge of Closing the Achievement Gap
Our Mission
Memphis-Shelby County Schools is one of the 25 largest school districts in the nation located in a large city with a hometown feel, Memphis, TN. Here in the Bluff City, we are dedicated to preparing all students for success in learning, leadership, and life.
• Our promise is that by 2025, 80% of our students will be college & career ready, 90% will graduate high school, and 100% of graduates will enroll in post-secondary education.
• Our work is deeply rooted in the belief that every child is capable of learning and that education is the great equalizer. With 84% of all students considered economically disadvantaged, Memphis-Shelby County Schools truly is a place where progressive leaders in education can make a difference in the lives of our country’s most underserved children.
Our Future
Though our challenges are significant, we are a district on the rise.
• Memphis-Shelby County Schools has been a level 5 growth district—the highest achievable level in TN--for the past three years.
• Memphis-Shelby County Schools has seen district-wide math proficiency scores double in the past three years.
• Memphis-Shelby County Schools I-Zone schools were once performing in the bottom 5% of TN, and are now making significant gains towards the goal of performing amongst the top 25% within five years.
We are a district committed to progressive strategies and practices that promote student achievement. We do this by ensuring that every classroom has an effective teacher and every school is operated by staff and leaders committed to excellence.
What you'll do
- The Associate is responsible for the complete operation of the Real-Time Safety Center, including dispatching, monitoring alarms, and answering calls. They must analyze information from callers and coordinate with emergency services to ensure safety.
Ready to join Memphis Shelby County Schools?
Take the next step in your career journey