At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: Bachelors of Science in Nursing (BSN), preferred

Licenses/Certifications: Current and valid license to practice as a Registered Nurse in the state of Texas

Experience / Knowledge / Skills:

• Five (5) or more years of clinical experience with two (2) years in a critical care environment or Emergency Department.
• Aware of state and federal regulatory requirements regarding patient transfers.
• Strong analytical, data management and PC skills—must be able to type minimum 25 words/min.
• Excellent interpersonal communication and negotiation skills.
• Strong organizational and time management skills—able to prioritize multiple tasks.

Principal Accountabilities

• Receives transfer requests from referring facilities and coordinates patient transfer to receiving facility using excellent customer service skills with all callers. Facilitates all communication between referring and receiving hospitals/physicians in a professional and effective manner
• Enters information into the database, as it occurs, for creation of real time data with a high degree of accuracy.  Documents all required information pertaining to the patient transfer process accurately and thoroughly.

• Secures Memorandum of Transfers (MOT’s) in a timely manner on every patient from the referring facility; that are compliant with state regulatory requirements for patient transfers

• Applies approved clinical criteria to evaluate appropriateness of transfer and level of care.  Documents findings based on department standards
• Partners with Life Flight and specialty transport teams to coordinate flight and ground transportation as needed; Collaborates with Patient Business Services to protect the financial integrity of the organization. 
• Maintains knowledge base of processes and systems by attending meetings and reviewing training materials and identifies, addresses, and works to resolve system problems impacting transfers.  Escalates issues as appropriate to management.
• Assists with quality assurance (QA), identifying areas where process improvement is needed and helps drive change (i.e. day to day workflow, education, process improvements, customer service, etc.).
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.