At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Lead Clinical Application Analyst is responsible for providing leadership and direction with the design, coding, debugging, testing and implementing of complex clinical information systems and solutions. The Lead Clinical Application Analyst possesses key clinical expertise, advanced technical knowledge and skills in assigned software applications and various system environments. The Lead Clinical Application Analyst is responsible for developing and following project schedules, plans and timelines. The Lead Clinical Application Analyst is also responsible for developing, conducting and evaluating training sessions for staff, as required. The Lead Clinical Application Analyst participates in team projects, assists with group direction and guidance, coordinates work assignments and problem resolution efforts. The Lead Clinical Application Analyst performs the planning, conducting and evaluating of training sessions for end-users and Information Systems staff. The Lead Clinical Application Analyst leads or supports the Project Management activities required to deliver business-oriented, valuable and relevant solutions. The Lead Clinical Application Analyst reports directly to the Manager or Director, while providing leadership for the Senior and Clinical Application Analysts.

The Lead Clinical Application Analyst applies technical skills and clinical knowledge, in line with MH’s values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Lead Clinical Application Analyst is responsible for demonstrating a commitment to the Partners-in-Caring process by integrating both Behaviors and Operating Principles in all internal and external customer interactions. Performs duties with accountability, competency, innovation, collaboration, compassion and respect to create the best possible outcomes with exceptional customer experiences.

Job Description

Minimum Qualifications

Education: High School Diploma or GED

Licenses/Certifications: Preferred license or certification in clinical discipline

Experience / Knowledge / Skills:

• Six (6) years of experience with working knowledge of hospital departmental operations

• Six (6) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) technical experience in system development, design, coding, debugging and implementation preferred

• Experience in leading projects and supporting the most complex problems

• Experience directing other analysts

• Demonstrated record of bringing tasks and projects to successful conclusion

• Mentors team members and other analysts

• Demonstrates exceptional communications skills

• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System

• Comprehensive knowledge of application support, development tools and methodologies

Principal Accountabilities

Technical Administration 

• Accountable for leading and providing advanced technical knowledge in the support of various operating systems and software applications.

• Perform tasks that involve analysis, design, building, testing and implementing computer programs and systems. Demonstrate and apply information systems theory, processes and methodologies.

• Reason: To effectively provide advanced technical skills required to successfully support system programs and applications that meet the technical requirements defined by MH.

• Apply appropriate theories and procedures that meet the business objectives of the company.

Planning & Coordinating 

• Develops, prioritizes and executes projects according to established schedules and timeframes.

• Maintains an effective level of coordination on all assigned projects.

• Documents and report on all plans, priorities and schedules.

• Informs Manager or Director on status of all projects and assignments in the form of weekly activity reports.

• Reason: To ensure an effective method of planning and coordinating project management, that projects are completed according to set schedules, and reported to management on a regular basis.

Systems Development

• Translates user and department information systems needs into technical solutions.

• Identifies application development opportunities that can be implemented to enhance user productivity and service levels.

• Reason: To provide the technical skills required to successfully design, develop, deploy and maintain the technologies needed to satisfy user and applications strategies at a minimum cost and with maximum effectiveness.

Technical Standards

• Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the information systems department.

• Reason: To ensure that standards are established and followed consistently for the benefit of the company.

Application Support 

• Demonstrates in-depth knowledge and techniques in supporting Applications in development projects and complex problem solving efforts.

• Participates in after-hours technical support by rotating call schedule on a regular basis.

• Reason: To effectively provide the necessary skills and expertise in technical areas.

• Provides resolution methods and alternatives to problems that can jeopardize the processes and workflow of MH’s systems. To provide technical solutions to critical issues.

Training

• Prepares, conducts and evaluates training sessions for staff.

• Monitors effectiveness of training and modify content material, as necessary.

• Reason: To ensure staff is trained and knowledgeable in the use of computer programs and systems.

Customer Service

• Provides effective Customer Service by being courteous, polite and friendly toward others at all times.

• Acknowledge customers immediately in order to determine need and help the customer resolve issue or request.

• Reason: Consistently display behavior that enhances the image of organization as evidenced by professional and courteous behavior toward all customers.

Other

• Performs other duties and special projects as assigned.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.