Min

Max

Overview

Under the direction of the TMH President and CEO, the Director of Hospitality provides leadership and oversight of the many aspects that contribute to a favorable patient and customer experience.  The Director coordinates and provides administrative oversight to environmental services, and food services.  The Director also provides strategic oversight to all of the TMH Auxiliary activities and functions including the volunteer program, Auxiliary Board, and the TMH Gift Shop.   As a member of the operation’s management team and guided by the values of Memorial Health System, the Director assists in deploying, evaluating and responding to the clinical, financial, human and business tactics required to achieve Taylorville Memorial Hospital’s and Taylorville Memorial Foundation’s strategic goals.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

• Bachelor’s degree required.  Four years healthcare management experience may be considered in lieu of educational requirements.

Licensure/Certification/Registry:

• State of Illinois Department of Public Health certificate in food service and sanitation preferred.

Experience:

• Minimum of five years of experience in hospital management in areas of food service, environmental service or similar hospitality operations is required.

Other Knowledge/Skills/Abilities:

• Demonstrated leadership skills required.
• Demonstrated experience and understanding of business operations required.
• Knowledge of Joint Commission, federal, state and local guidelines.
• Must have outstanding human relations and communication skills as well as proven ability to work with a broad range of persons in diverse settings.
• Ability to organize and execute events for the Hospital and Foundation, including large events and fundraisers

Responsibilities

• SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.