About this role
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉
Job Summary: To manage properly all the activities related to Front Office Department
What will I be doing?
-
Support the colleagues with check-in and check-out hotel guests in a timely and professional manner.
-
Welcome guests in a friendly, prompt, and professional manner
-
Register guests, issue room keys and provide information on hotel services and room location
-
Accurately process all cash and credit card transactions in accordance with established procedures
-
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
-
Respond appropriately to guest complaints
-
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
-
Perform other duties as assigned.
What are we looking for?
-
Candidate must be available to work various shifts including mornings, evenings, weekends and/or holidays.
-
Must have a very good English; other languages are preferred.
-
Degree in Tourism or Hospitality;
-
Passionate for Hospitality and with a strong attitude to interpersonal relationships.
At Meliá we are all VIP 🌟
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People“, follow us on:
Other facts
About Melia Hotels International
Welcome to Meliá Hotels International!
From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global).
With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá.
If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries.
Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!
What you'll do
- The intern will support colleagues with check-in and check-out processes, ensuring a timely and professional experience for guests. They will also handle guest complaints and perform other assigned duties.
Ready to join Melia Hotels International?
Take the next step in your career journey