About this role
Operations Supervisor
Monday - Friday 12:00 PM - 9:00 PM
Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
•Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
•Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
•Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
•Ensure accuracy and ongoing system maintenance of route, client and variable stop data
•Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
•Assist operations team with projects to improve operational efficiency and service quality
•All other job-related duties as assigned
•Work to promote MedSpeed team culture
•Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
•1-3 years of progressive business experience preferred
•Successful experience applying quality management principles
•Strong project management skills
•Excellent written and oral communication, strong interpersonal skills
•Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
•Collaborative work style, able to work well within and across departments
•Result & action oriented with a sense of urgency
•Rational thinker with the ability to excel in stressful situations
•Demonstrated leadership ability
•Strong computer skills, Microsoft Office Suite proficiency
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.
Other facts
About MedSpeed
Healthcare is changing. Healthcare organizations are growing. Care continues to expand outside of the hospital walls. This provides more capacity to utilize scale to create healthcare companies that are better functioning, smarter organizations. Intra-company logistics - the enterprise-wide movement of physical materials, such as blood and specimens, pharmaceuticals and supplies - is the foundation of the healthcare supply chain. Healthcare organizations, especially those providing service to patients’ homes, need transportation to function. With 130+ locations in 29 states, MedSpeed is the market-leading organization that is changing the way the healthcare industry views transportation by leveraging it to help organizations integrate and operate more effectively.
What you'll do
- The Operations Supervisor is responsible for the daily operation of a healthcare transportation network, including supervising and coaching Logistics Service Representatives. This role also involves managing client relationships and ensuring service quality and profit objectives are met.
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