Scheduler
full-time•Fayetteville
About this role
Overview
Responsibilities
Qualifications
Company Message
Are you looking to make a difference in healthcare? Look no further!
MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.
Facility: Carolina Imaging of Fayetteville
Location: 3628 Cape Center Drive
Position Type: Full-Time
Work Schedule Details: M-F 8am-5:00pm, with occasional Saturdays
Responsibilities
In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork. You will enjoy this position if you thrive in a high energy, fast paced environment and prefer following task oriented processes in your work. You should also be energized by talking to people on the phone and driven to build top level patient care.
- Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
- Master in house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments
- Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
- Actively maintain good rapport with all referring providers and their staff
- Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process
- Communicate and interact with all radiology center teams effectively and professionally
- Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
- Complete other duties as assigned
Qualifications
Education:
- High School Diploma or GED
Prior Experience:
- 0 – 2 years of experience in a healthcare setting
- Experience in a high volume call center or fast paced environment
Special Qualifications:
- Excellent typing skills (40+ WPM) with strong focus on entry precision
- Knowledge of medical terminology and health insurances
- Working knowledge of computers and Microsoft Office software
- Detail oriented while multi-tasking
- Positivity with one’s self and teammates
Company Message
About MedQuest Imaging
Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.
Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.
What you'll do
- The Scheduler will serve as the first contact between the imaging center and referring providers and their patients, accurately scheduling and processing all inbound and outbound communications. The role requires maintaining good rapport with referring providers and creating remarkable patient experiences through professionalism and high-level customer service.
About MedQuest Associates LLC
Founded in 1996, MedQuest Imaging is one of the leading outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify and diagnose a range of health conditions. In addition to providing expert diagnostic solutions that include MRI, CT, mammography, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize operations, control costs, and deliver an unmatched patient experience.
Patients, referring physicians, and hospital systems count on MedQuest. To learn more, visit www.MQImaging.com.
Ready to join MedQuest Associates LLC?
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Frequently Asked Questions
What does a Scheduler do at MedQuest Associates LLC?
As a Scheduler at MedQuest Associates LLC, you will: the Scheduler will serve as the first contact between the imaging center and referring providers and their patients, accurately scheduling and processing all inbound and outbound communications. The role requires maintaining good rapport with referring providers and creating remarkable patient experiences through professionalism and high-level customer service..
Is the Scheduler position at MedQuest Associates LLC remote?
The Scheduler position at MedQuest Associates LLC is based in Fayetteville, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Scheduler position at MedQuest Associates LLC?
You can apply for the Scheduler position at MedQuest Associates LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.