Patient Experience Coordinator

The Patient Experience Coordinator will be proficient in levels 1-3 of patient experience navigation and will provide support to the Patient Experience Supervisor with quality assurance, scheduling accuracy audits, department metrics, and error resolution, as well as acting as a liaison to referring offices and providing education in conjunction with the physician engagement team. Collaboration on all aspects of an outstanding consumer experience will be integral in day-to-day activities.

• Ability to perform all duties associated with Levels 1 through 3 of patient experience navigation.

• Identify opportunities to improve patient experiences, make recommendations for consumer service improvement plans, and create call coaching plans for quality assurance.
• Assist in escalations and team member issue resolution.

• Stand in as department leader in absence of other leaders.
• Consistently reviews core processes looking for improvement opportunities and facilitating those processes throughout the scheduling system. Demonstrates a personal commitment to continuous quality improvement through active participation. Aids our referral offices in the use of EPIC/QRIS as their referral base all outpatient radiology exams.
• All other duties as assigned.

Education
• High School Diploma or GED

Prior Experience
• 4+ years’ experience in a related field

Special Qualifications
• Ability to understand basic medical terminology.
• Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Enhanced problem-solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.