Job Summary

The Manager Product Complaints role oversees complaint personnel and the product complaint investigation process, ensuring effective performance management, regulatory compliance, and fulfillment of key business needs. They drive complaint-related business decisions while shaping policies, procedures, and team development to cultivate growth, expertise, and regulatory excellence.

Job Description

MAJOR RESPONSIBILITIES

• Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements
• Identify and execute continuous improvement initiatives to strengthen compliance, streamline efficiency, and ensure consistency in complaint handling across diverse teams with distinct needs
• Prepare reports and analyze complaint data to deliver actionable insights, enabling stakeholders to make informed decisions
• Partner with key stakeholders, such as divisional QA and/or product management, to ensure the complaint team’s processes and output effectively supports business needs
• Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
• Support internal and external audits related to complaint management and compliance

Management Responsibilities:

• Manage and direct day-to-day activities of complaint teams to enable optimum performance and productivity
• Allocate resources, manage schedules, and ensure compliance goals are met
• Recruit, train, and develop professional employees, teams, and/or individual contributors through supervisors to support business objectives and long-term growth
• Drive results of direct and indirect reports through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, reviews

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$101,000.00 - $152,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.