About this role
ER24 Contact Centre 124 | Rivonia | South Africa
Closing date: 04/02/2026
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 61413
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance
KEY RESPONSIBILITY AREAS
Dispatch vehicles according to the CAD system
Assist in receiving, prioritise, logging, and processing all calls and alerts received
Provide basic contact centre administration
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Grade 12
DESIRED EDUCATION: BAA/ Level 3 first aid Certification
REQUIRED EXPERIENCE
ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure
DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- Dispatching of vechicles
- Emergency Care
- Typing Skills
- English language (written and verbal)
- Geographical locations
- EMS environment
- Telephonic and email etiquette
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
Other facts
About Mediclinic
Mediclinic Middle East is part of Mediclinic International, a private hospital group with three operating platforms in Southern Africa (South Africa and Namibia), Switzerland and the United Arab Emirates, and a 29.9% shareholding in Spire Healthcare, a UK-based healthcare group with 38 hospitals.
Mediclinic Middle East operates seven hospitals and over 20 clinics with more than 900 inpatient beds in the United Arab Emirates, across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Mediclinic puts science at the heart of its care approach, focusing on providing the best possible facilities with international-standard technology, backed-up by sound medical expertise and the empathy of its nursing staff.
What you'll do
- The main purpose of this job is to assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on the Computer Aided Dispatch (CAD) system. This includes assisting in receiving, prioritizing, and logging emergency and non-emergency telephone calls to determine the appropriate level of EMS assistance.
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