About this role
Closing date:
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 66490
Workplace Type:
Mediclinic Dubai Mall | Dubai | United Arab Emirates
MAIN PURPOSE OF JOB
To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role
KEY RESPONSIBILITY AREAS
- To effectively and efficiently manage the patient appointment scheduling and registration process
- To effectively and efficiently manage the medical insurance process and other related tasks
- Effectively manage the billing and cash up process
- To consistently meet customer service expectations by improving the quality of patient service
REQUIRED EDUCATION
Essential: Completed secondary school education (Grade 12)
Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting
REQUIRED EXPERIENCE
Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
Desired: Experience in a Contact Centre or Healthcare environment
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literacy and proficiency in MS Office applications
- CRM (customer relations management) software applications
- Hospital information systems
- Knowledge of company policies and emergency codes
- Knowledge of medical insurance terminologies and process
- Medical terminology and procedures
- Numerical literacy
- Patient scheduling and registration processes
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family
Other facts
About Mediclinic
Mediclinic Middle East is part of Mediclinic International, a private hospital group with three operating platforms in Southern Africa (South Africa and Namibia), Switzerland and the United Arab Emirates, and a 29.9% shareholding in Spire Healthcare, a UK-based healthcare group with 38 hospitals.
Mediclinic Middle East operates seven hospitals and over 20 clinics with more than 900 inpatient beds in the United Arab Emirates, across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Mediclinic puts science at the heart of its care approach, focusing on providing the best possible facilities with international-standard technology, backed-up by sound medical expertise and the empathy of its nursing staff.
What you'll do
- The Patient Administrator is responsible for managing patient appointment scheduling, registration, and the medical insurance process. They also handle billing and cash management while ensuring high-quality patient service.
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