About the Role:

The Gift Shop Clerk at UAB Medical West, plays a vital role in creating a welcoming and pleasant shopping experience for visitors, patients, and staff within the healthcare environment. This position is responsible for managing daily retail operations, including sales transactions, inventory management, and customer service. The clerk ensures that the gift shop is well-stocked, organized, and visually appealing, contributing to a positive atmosphere that supports the hospital’s mission of care and compassion. By maintaining accurate records and handling cash responsibly, the clerk supports the financial integrity of the shop. Ultimately, this role helps enhance the overall patient and visitor experience by providing thoughtful and convenient gift options in a professional and friendly manner.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic math skills and experience handling cash transactions.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and perform light physical tasks such as stocking shelves.
• Reliable and punctual with a professional demeanor.

Preferred Qualifications:

• 2 years of previous retail or customer service experience, preferably in a healthcare or gift shop setting.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• Knowledge of hospital environment and sensitivity to patient and visitor needs.
• Ability to work flexible hours, including weekends and holidays.
• Bilingual skills to assist a diverse customer base.

Responsibilities:

• Greet customers warmly and assist them in selecting appropriate gifts and merchandise.
• Operate the cash register, process sales transactions accurately, and handle cash and credit payments securely.
• Maintain inventory by restocking shelves, organizing displays, and conducting regular stock counts.
• Ensure the gift shop is clean, organized, and visually appealing at all times.
• Provide information about products and services and respond to customer inquiries with professionalism and courtesy.
• Collaborate with hospital staff to understand patient and visitor needs and adjust merchandise accordingly.
• Prepare daily sales reports and assist with basic bookkeeping tasks.
• Adhere to all hospital policies, including those related to safety, confidentiality, and infection control.

Skills:

The Gift Shop Clerk utilizes strong communication skills daily to engage with customers and provide exceptional service, ensuring their needs are met with empathy and professionalism. Attention to detail is critical when managing inventory and processing sales transactions to maintain accuracy and prevent discrepancies. Organizational skills are applied to keep the shop tidy, well-stocked, and visually appealing, which enhances the shopping experience. Basic computer skills are used to operate POS systems and maintain sales records efficiently. Additionally, problem-solving abilities help the clerk address customer concerns and adapt to the dynamic environment of a hospital gift shop.