About this role
Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
We are seeking an enthusiastic and driven Customer Services Officer with prior experience skilled customer service administrators who might be seeking a change…
Reporting to the Customer Service and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. REF8684B
Job Description
Responsibilities will include but are not limited to:
- Liaising with customer to plan and implement agreed services
- Scheduling of appointments.
- Maintaining busy inboxes, with queries, appointments and non-appointment services
- Providing administrative and operational support to consultant practitioners
- Providing information and advice to customers, or prospective customers
- Undertaking other tasks assigned to the Client Services team, and supporting the greater team in general. #Medilaw
Qualifications
To be considered for this role you will have:
- Demonstrated the ability to provide excellent customer service
- Excellent verbal, written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- Computer literacy, with proficiency in Microsoft Office (Word/Excel)
Medilaw offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.
If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition Adviser, please contact Cassie on 0437 079 112 or [email protected] quoting REF8684B.
Additional Information
Why join us?
- Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
- Employee Referral Program – Be rewarded for successfully recommending great talent.
- Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Other facts
About MedHealth
Ability Action Australia is an approved provider of NDIS registered therapeutic, positive behaviour and employment supports across Australia. Our dedicated team of clinicians provide a broad range of fast and tailored assessment and therapy services to improve people’s capabilities and support them achieving their goals.
Our purpose is to provide ease of access, reliable health and wellbeing services that enable NDIS participants to get more out of life today.
Ability Action Australia is part of MedHealth. MedHealth supports thousands of people every year to achieve better life and health outcomes through a unique combination of strengths, capabilities and resources which span employment, medical opinion, advisory, rehabilitation and return to work services. Delivering localised expertise in more than 300 locations across Australia, we are wherever our customer need us most, when they need us.
What you'll do
- The Customer Service Officer will support customers by providing advice and scheduling appointments with specialist consultants. Additional responsibilities include maintaining busy inboxes and providing administrative support to consultant practitioners.
Ready to join MedHealth?
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