Airport Taxi Boarding Representative

General Description

Under the direct supervision of the Airport Taxi Manager and Airport Taxi Boarding Coordinator.  Performs various customer service duties related to loading taxis at Orlando International Airport, Sanford Orlando International Airport, Orange County Convention Center, and Universal Studios Orlando Amusement Parks.

TYPICAL DUTIES/RESPONSIBILITIES: 

• Directs passengers to their assigned taxi with an open hand, and by stating “Taxi # ____ is at Your Service”.
• Answers customer’s questions with regards to length of trip and/or cost. 
• Provides customers with special needs requests such as wheelchair accessible taxis, taxis with child restraint seats, or 7 to 8 passenger taxis. 
• Obtains, records and maintains necessary information required to complete taxi load sheets, such as: 1) time of departure, 2) number of passengers, 3) name or address of destination. 
• Recommends hotels or restaurants as requested. 
• Reports driver violations of personal appearance standards and poor customer service to the Airport Taxi Manager and/or Airport Taxi Boarding Coordinator in a timely manner. 
• Resolves all driver incidents calmly and professionally to minimize customer and driver discomfort. 
• Reports all conflicts or disputes to the Airport Taxi Manager and/or Airport Taxi Boarding Coordinator for resolution in a timely manner.
• May be required to perform other related duties as requested.

Qualifications

Education:                 High School diploma, GED or equivalent.
Experience:               No previous experience required.
Skill at:                       Good oral and written communication skills
Knowledge of:          The geographical layout of the Greater Orlando Area.
Licenses:                   None required.
Special Requirements:   Must be able to remain calm, professional, and poised in high-pressure situations.  Must be able to work flexible shifts including weekends and holidays or as business dictates.

 MUST BE NON-TOBACCO USER.

ESSENTIAL FUNCTIONS:    

• Must be able to communicate in clear fluent English in a courteous, friendly, and professional manner with passengers, drivers, Airport and Law Enforcement officials, co-workers, and other persons.
• Must be able to maintain uniform and personal appearance standards when in sight of customers.
• Must be able to understand and perform addition, subtraction, multiplication, and division.
• Must be able to assist customers by moving luggage, baggage, packages or other objects to and from curbside areas and/or into vehicles when requested.
• Must be able to read, understand and complete taxi load sheets.
• Must always be willing to stand and greet customers with a smile. Ask them where they would like to go and listen with full attention. Assign the taxi, give the customer their loading ticket/receipt and with an open palm direct the customer to the taxi.