Location: USA—Work from home #LI-Remote

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.

What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market.

At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.

Learn more at sovra.com.

You’ll be joining Sovra by EcoInteractive Team

EcoInteractive is the leading enterprise software provider to government transportation and environmental agencies. With 3,000+ users and $3B+ tracked within our software, government agents use EcoInteractive’s SaaS cloud-based solution daily to complete mission-critical workflows and data analytics.

Customers love us because we have deep domain expertise, our product meets/exceeds planning needs, we’re always investing in product development, have responsive support services, save our clients significant staff time, and streamline their operations. We have a track record of near 100% customer retention, and our company is growing quickly with strong demand for our cloud-hosted solutions.

EcoInteractive is part of SOVRA’s brand, the market leader in public sector procurement.

About the job

In this role, you will be responsible for standardizing and transforming client data into a templated format, engaging/consulting with clients on regular calls, and working cross-functionally to create and prioritize configuration and setup of client systems.

We are looking for a senior individual contributor who can confidently navigate technical implementation tasks, manage executive and operational stakeholders and provide consultative guidance on solution configuration best practices. You will be part of a result driven, detail oriented, and organized team, and will be responsible for building relationships and working with cross-functional teams to solve complex problems.

What will your main responsibilities look like?

In this role, you will:                                                                           

• Own delivery execution of complex/enterprise-level implementations from post-sale handoff through go live, including standardizing and transforming client data into templated format and completing system configurations, data validation, testing, UAT and customer enablement sessions.
• Lead customer-facing calls and follow-up on post-call items such as developing product specs, product mock-ups, next steps and customer-specific training materials.
• Become a product and domain expert—from workflow and feature functionalities to main customer use cases.
• Translate customer business processes, funding workflows and roles into solution configurations and work together with customer and/or internal teams to find solutions to meet client needs/workflows.
• Interface with the internal teams to scope requests, implement new feature requests, and set up integrations.
• Document configuration decisions, data assumptions, dependencies, and business rules for internal continuity and handoffs.
• Participate and coordinate light scoping for contracted custom features, enhancements, or integrations, including validating and documenting customer expectations, acceptance criteria, and constraints.
• Collaborate with Product and Engineering to translate customer needs into sprint-ready requirements and Jira tickets.
• Work together with Product, Engineering and QA to validate custom deliverables against acceptance criteria and coordinate customer feedback loops.
• Align customers on realistic timelines and feasibility within sprint environments.
• Mentor and provide guidance to junior Implementation Specialists, helping accelerate their ramp and adoption of best practices.
• Contribute to implementation templates, standards, methodology and cross-team documentation.
• Escalate and resolve complex issues while balancing client expectations and internal priorities.
• Proactively identify process improvements, efficiency gains, and customer experience enhancements.

What elements of your professional background will be necessary and useful in this role?

• 4–7 years of experience in SaaS implementation, solution delivery or professional services, including enterprise-level projects including data transformation, software configuration/implementation, and integration.
• Experience with data manipulation and standardization methods and tools. We utilize Trifacta and Excel/Power Query.
• Familiarity with SaaS configuration, workflow design and structured delivery methodologies.
• Great time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
• Demonstrated success leading multiple concurrent implementations, especially complex enterprise/government projects with cross-functional stakeholders.
• Effective collaborator with cross-functional teams—especially product, customer success, and engineering.
• Advanced knowledge of MS Office suite, Smartsheet and JIRA or similar tooling for backlog, tickets and sprint management. Experience with Trifacta is a plus.
• Being customer centric—enjoy solving real-world problems, advising clients, and going the extra mile to deliver great outcomes.
• Required: Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time.
• Required: Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Personal Characteristics

You are someone who:

• Communicates clearly across a variety of internal and customer teams.
• Exercises good judgment and confidence in enforcing scope boundaries while maintain customer trust.
• Enjoys solving ambiguity and making sense of complex workflows.
• Takes ownership of outcomes, not just tasks.
• Likes mentoring without managing.
• Skilled at managing multiple enterprise-level projects simultaneously.
• Strong organizational and time management skills.
• Detail oriented.
• Dynamic and proactive.
• Sense of initiative.

Our offer

• Work equipment provided while working from home.
• Broad-based employee ownership Program.
• Competitive benefits, 401K with employer match, and compensation programs.
• Flexible paid vacation, personal, and sick days off.
• Closed office during the holidays—Paid vacations between Christmas and New Year’s Day.

Thank you for your interest in SOVRA. However, only selected candidates will be contacted.

At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices.

International Data Base Corp doing business under SOVRA^tm participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.

International Data Base Corp, que opera bajo el nombre comercial SOVRA^tm, participa en E-Verify. Si es seleccionado para el empleo, se le solicitará que proporcione la información de su Formulario I-9 para confirmar que está autorizado a trabajar en los Estados Unidos.