About this role
Responsibilities:
- Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
- Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.
- Maintains confidentiality in talking with patients, upholding policies, and setting an example.
- Approves PTO for Providers/Staff
- Handles Customer complaints as appropriate
- Review financials with providers and AVP monthly.
- Review daily, monthly, quarterly insurance/billing reports.
- Leads teams with Service Excellence, meeting Operational Budget Goals, and Daily Huddles
- Handles Human Resources issues with staff appropriately, hire staff, terminate staff with AVP, and completes PEP process when needed.
- Oversee training of New Employees
- Assists Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and license.
- Creates on-call Schedule for locum company and process payment.
- Creates Call Schedule for providers.
- Review, optimize, monitor all processes in clinic.
- Round on employees/waiting room as indicated by Service Excellence
- Report any defects/anomalies to AVP immediately.
- Monitor CLIA, Shred, Hazardous waste usage, equipment, license.
- Set appropriate goals and discuss with AVP.
- Expectations are each Clinic Manager to be a leader in McLeod organization.
- Demonstrates a willingness to perform the duties of other department personnel when workload requires.
Qualifications:
- Basic knowledge of computer input required.
- Must be able to perform basic clerical functions.
- Comprehend medical terminology.
- Good spelling and number skills required.
- Clear, concise voice required.
Licenses/Certifications/Registrations/Education:
- Associates degree Nursing (RN)
- Valid SC/Compact RN licensure
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.
Other facts
About McLeod Health
McLeod Health is the region's destination for medical excellence. Our excellence extends from the Midlands to the Coast along the border of North and South Carolina - serving more than one million people. As medical needs grow – we grow, expand, and improve our facilities and services.
The McLeod Health network is comprised of 7 hospitals with locations in Florence, Darlington, Dillon, Manning, Cheraw, Loris, and Little River. We have also expanded into the Carolina Forest area of Myrtle Beach with physician practices, outpatient services and a free-standing emergency department.
Founded over a century ago, McLeod is a locally owned, not-for-profit healthcare system which features the strength of 850 physicians and 2,700 registered nurses, and approximately 15,000 team members. McLeod constantly seeks to improve patient care with efforts that are physician led, data-driven and evidence-based.
What you'll do
- The Physician Office Manager RN is responsible for greeting patients, managing phone calls, and overseeing clinic operations. They also handle HR issues, approve PTO, and ensure compliance with policies and procedures.
Ready to join McLeod Health?
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