About this role
Nurse Triage RN- full-time - McLeod HealthCall
Responsibilities:
Job Summary: The Telephone Triage Nurse is responsible for providing telephonic triage to patients across a range of medical conditions using established protocols. A telephone triage nurse must be organized and reliable and have the ability to effectively manage patient phone calls providing telephonic nursing assessments and guidance. Triage nurses use their clinical expertise to triage and determine the urgency of patient reported symptoms and provide recommendations that direct patients to the appropriate care setting. The individual will need to possess a solid understanding of assessment techniques and medical protocols. This role requires strong clinical and communication skills to ensure the provision of quality patient care.
Assess patients' conditions and medical history to determine urgency and appropriate level of care by conducting thorough and accurate phone-based triage assessments through patient history and symptom reporting.
Provide immediate medical advice and guidance to patients over the phone with recommendations based on established protocols, clinical guidelines and available resources.
Provide patients with clear instructions regarding instructions, follow-up care, or where to seek emergency medical attention.
Document all patient interactions timely and accurately including assessments and interventions in compliance with McLeod Health standards and HIPAA regulations.
Assist in scheduling appointments, referrals, and follow-up visits.
Ensure compliance with healthcare regulations, protocols, and quality standards.
Collaborate with physicians, nurse practitioners, and other health care providers to ensure proper patient care and continuity of care.
Participate in regular training and continuing education to stay updated with medical practices, standard of work and to enhance clinical skills.
Offer compassionate or emotional support to patients or family members during stressful or uncertain medical scenarios.
Other duties as assigned.
Qualifications:
Proficiency in using medical software and electronic health records (EHR) systems
Strong multitasking and organizational skills
Compassionate and empathetic nature
Strong teamwork and collaborative skills
Ability to work independently while adhering to established guidelines and protocols
Strong communication and interpersonal abilities both written and verbal. Must be able to explain complex medical information clearly and with a kind and gentle nature
Ability to remain calm and composed in tense situations
Attention to detail in a fast-paced environment
Ability to multitask and prioritize responsibilities effectively
Willingness to work flexible hours, including evenings, weekends, and holidays
Minimum of 2 years of clinical nursing, with preferred experience in emergency, urgent care, telehealth or triage nursing, or primary care settings
Previous experience in a triage or telehealth role preferred
Requirements:
Licenses and Certifications:
Registered Nurse
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.
Other facts
About McLeod Health
McLeod Health is the region's destination for medical excellence. Our excellence extends from the Midlands to the Coast along the border of North and South Carolina - serving more than one million people. As medical needs grow – we grow, expand, and improve our facilities and services.
The McLeod Health network is comprised of 7 hospitals with locations in Florence, Darlington, Dillon, Manning, Cheraw, Loris, and Little River. We have also expanded into the Carolina Forest area of Myrtle Beach with physician practices, outpatient services and a free-standing emergency department.
Founded over a century ago, McLeod is a locally owned, not-for-profit healthcare system which features the strength of 850 physicians and 2,700 registered nurses, and approximately 15,000 team members. McLeod constantly seeks to improve patient care with efforts that are physician led, data-driven and evidence-based.
What you'll do
- The Telephone Triage Nurse provides telephonic triage to patients, assessing their conditions and determining the urgency of care needed. They offer medical advice, document interactions, and collaborate with healthcare providers to ensure quality patient care.
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