About this role
Responsible for scheduling clinic, radiology and
other ancillary appointments for returning KCC patients as well as performing
all responsibilities of a staff information specialist.
Responsibilities:
- Answers all incoming customer calls. Identify and triage information needs of caller. Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level.
- Responsible for scheduling appointments requested by customers via email..
- Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures.
- Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction.
- Assists and educates patients, families, and physicians’ offices in
procedures necessary to procure a complete set of records and the
importance of having those records available for a complete evaluation.
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Other facts
About McLaren Health Care
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 28,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
As part of its Graduate Medical Education (GME) program, McLaren maintains academic affiliations with medical schools at Wayne State University, Michigan State University and Central Medical University. McLaren’s seven (7) GME campuses offer 27 residencies and eight (8) fellowship programs that train over 650 future physicians annually. All GME programs at McLaren are overseen and managed centrally by the Department of Academic Affairs.
What you'll do
- The Patient Coordinator I is responsible for scheduling appointments for patients and answering customer calls. They also assist patients and families in procuring necessary records for evaluations.
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