The Medical Assistant supports physicians and clinical staff in a pain management setting by providing high-quality patient care, assisting with procedures, and ensuring efficient clinical operations. This role requires strong clinical skills, attention to detail, and a compassionate approach to patients experiencing chronic pain.

Duties/Responsibilities

• Clinical Support
• Prepare patients for examinations, procedures, and injections (e.g., epidural steroid injections, trigger point injections)
• Obtain and document vital signs, pain scores, medical histories, and medication lists
• Assist providers during in-office pain management procedures
• Perform injections, EKGs, phlebotomy, and wound care as permitted by scope of practice
• Set up and clean procedure rooms following infection control standards
• Sterilize instruments and maintain clinical supplies
• Medication & Compliance
• Review and reconcile medications, including controlled substances
• Assist with urine drug screens and chain-of-custody documentation
• Support compliance with pain management protocols and regulatory requirements
• Educate patients on treatment plans, post-procedure care, and medication instructions
• Administrative & Documentation
• Accurately document patient interactions and procedures in the EHR
• Assist with prior authorizations, referrals, and procedure scheduling
• Coordinate follow-up appointments and diagnostic testing
• Maintain accurate and confidential patient records in compliance with HIPAA
• Patient Care & Communication
• Provide compassionate, respectful care to patients experiencing chronic pain
• Address patient questions and concerns professionally and empathetically
• Serve as a liaison between patients, providers, and care teams

·        Education: High school diploma or equivalent required; medical office or billing coursework preferred.

·        Experience: Minimum of one year of experience in a medical office setting, preferably in pain management, orthopedics, or physical medicine.

·        Skills and Abilities:

·        Excellent communication and interpersonal skills.

·        Strong attention to detail and accuracy.

·        Proficiency in electronic medical records (EMR) and Microsoft Office applications.

·        Ability to multitask and manage competing priorities in a busy clinical environment.

·        Compassionate and professional demeanor when interacting with patients in pain.

·        Working knowledge of medical terminology, insurance processes, and HIPAA compliance.