Enterprise Customer Success Representative (Pacific Northwest)
full-time•Angra do Heroísmo•$75k - $82k
About this role
Overview
49738
Impact the Moment
When was the last time you experienced the impact of your work? Our Higher Ed team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.
We’re looking for an Enterprise Customer Success Representative to support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with our platforms and products. The ideal candidate has Customer Success team experience within the Institutional EdTech or Enterprise space working with senior administration at the institutional level. Specifically, we are seeking demonstrable experience working up the institutional value chain and working with administrators on implementations, expansions, and renewals.
Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working closely with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Northwest part of the United States. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year. Candidates must reside within one of the following states to be eligible for this role: NE, SD, IA, CO, UT, WA, AK, HI, OR, ID, WI, KS, WY, MT.
How You’ll Make an Impact
As an Enterprise Customer Success Representative, you will:
- Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results.
- Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle.
- Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes.
- Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals.
- Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers.
- Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores.
Your Goals and KPIs
As an Enterprise Customer Success Representative, your success will be measured by:
- Customer goals and outcomes, especially retention and growth rates
- Active customer engagements
- Average customer health score
- At-risk customer percentage
- Customer satisfaction
- Expansion
What You’ll Bring
We’re looking for someone with:
Education & Experience:
- Bachelor’s degree required; advanced degree in education or educational technology preferred.
- 3+ years of professional experience in customer success, sales, or account management. Experience working with Enterprise-level accounts in Higher Education EdTech is required.
- Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft.
Skills & Mindset:
- Comfortable working in ambiguity, being flexible and adapting processes in a fast-changing environment.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution.
- Ability to build strong relationships with internal teams and customers.
- Self-starter, team player, and multitasker who can prioritize effectively.
Why Work with Us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.
The base pay range for this position is between $75,000-82,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
Other facts
Tech stack
Customer Success,Sales,Account Management,EdTech,CRM Tools,Communication,Strategic Planning,Project Management,Analytical Skills,Relationship Building,Self-Starter,Team Player,Multitasking,Adaptability,Data-Driven Decisions,Customer Advocacy
About McGraw Hill LLC.
We are a leading global education company that partners with millions of educators, learners and professionals around the world. At McGraw Hill, we believe that your diverse experiences enrich the way you learn, teach and grow. Every educator teaches differently. Every institution has a unique approach. Every learner forges their own path to become who they want to be. We know that no two journeys are the same – and support your path, wherever it may take you. Our mission is to guide you along the path to unlock your potential, no matter where your starting point may be.
Through our commitment to equity, accessibility and inclusion, we foster a culture of belonging that respects and reflects the diversity of the people and communities we serve. For over 130 years, we have never stopped innovating to meet the ever-changing needs of educators and learners – and will continue to support and celebrate your efforts every step of the way.
Find your path to what’s possible. Learn more at https://careers.mheducation.com/
Team size: 1,001-5,000 employees
Website: http://www.mheducation.com/
LinkedIn: Visit
Industry: Education Administration Programs
What you'll do
- As an Enterprise Customer Success Representative, you will serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle. You will also coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation, and ongoing support for enterprise customers.
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Frequently Asked Questions
What does McGraw Hill LLC. pay for a Enterprise Customer Success Representative (Pacific Northwest)?
McGraw Hill LLC. offers a competitive compensation package for the Enterprise Customer Success Representative (Pacific Northwest) role. The salary range is USD 75k - 82k per year. Apply through Clera to learn more about the full compensation details.
What does a Enterprise Customer Success Representative (Pacific Northwest) do at McGraw Hill LLC.?
As a Enterprise Customer Success Representative (Pacific Northwest) at McGraw Hill LLC., you will: as an Enterprise Customer Success Representative, you will serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle. You will also coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation, and ongoing support for enterprise customers..
Why join McGraw Hill LLC. as a Enterprise Customer Success Representative (Pacific Northwest)?
McGraw Hill LLC. is a leading Education Administration Programs company. The Enterprise Customer Success Representative (Pacific Northwest) role offers competitive compensation.
Is the Enterprise Customer Success Representative (Pacific Northwest) position at McGraw Hill LLC. remote?
The Enterprise Customer Success Representative (Pacific Northwest) position at McGraw Hill LLC. is based in Angra do Heroísmo, Portugal. Contact the company through Clera for specific work arrangement details.
How do I apply for the Enterprise Customer Success Representative (Pacific Northwest) position at McGraw Hill LLC.?
You can apply for the Enterprise Customer Success Representative (Pacific Northwest) position at McGraw Hill LLC. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about McGraw Hill LLC. on their website.