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Position Summary:
Under the direction of the immediate supervisor, the incumbent may perform some or all of the listed general administration functions. These functions are of moderate complexity and the incumbent performs them using established instructions.

Duties and responsibilities:

• Studies the tour script.

• Hosts virtual and in-person campus tours for the general public and for VIP guests (country delegates, government officials, donors, etc.).

• Represents McGill as the first point of contact at the Welcome Centre.

• Greets and advises prospective students on the University (programs, admissions (all pools), legal documents, campus life, tuition, Montreal life, etc.) with a knowledgeable and positive attitude.  This includes detailed information regarding programs and services offered.

• Provides administrative support at the Welcome Centre by answering phones, responding to e-mails, and assisting in various administrative tasks. Using technology and software to perform duties and responsibilities.

• Provide administrative support of recruitment activities and events (set up and take down of signs, manage kiosk, provide written feedback on event, equipment and furniture, data entry, etc.).

• Hosts and participates in virtual and in-person student panels, information sessions and Talk with a McGill student sessions.

• Conducts research via social media and internet searches. Participates in social media campaigns and events (ex. Instagram, Facebook and YouTube). Some video and photo editing may be required.

The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent. For example, incumbents may be asked to perform some elements of Communications Assistant level “A” tasks in addition to the above listed functions.

Other Qualifying Skills and/or Abilities:

Undergraduate student currently enrolled at McGill in Arts, Education, Engineering, Management, Music, Nursing or Science are welcome. General knowledge of the downtown campus and student life. Strong written and oral communication skills. Strong interpersonal skills - must be outgoing, willing to engage and initiate conversations with students and their families / able to adapt quickly to situations. Extremely reliable and punctual. Involvement in the McGill community (clubs, services, athletics, or other university activities) an asset. Customer service and social media experience an asset. Additional languages (French, Spanish, Mandarin) an asset. Work study applicants must provide proof of program acceptance.

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 3 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

This position is covered by the AMUSE collective agreement.