Department Overview

This opportunity is part of the US Technology Solution Readiness team. Our mission is to deliver limitless technology solutions that make dining convenient and delightful. We enable Crew, Managers, and Owner Operators to Run Great Restaurants. Our technology supports all 13,500+ US restaurants and helps restaurant teams serve millions of customers daily.

The US Solution Readiness Director leads consumer platform technology supporting one of the largest mobile ordering, delivery, and dedication platforms worldwide. The Director manages long-term roadmaps, rolling planning, and current releases of consumer platform products. They ensure these efforts align with McDonald’s Global Technology strategic goals. Although the primary focus is on US customers, a global perspective is essential to develop enterprise solutions and benefit from McDonald’s unparalleled global scale. Collaborating with global product owners, vendors, and architects, the Director advises on crucial build, architectural, and functional decisions to meet customer needs.

The Director is also a people leader for solution readiness managers and business technical analysts and is the owner of implementation decisions for the products. The ideal candidate will be results and measurement driven, an outstanding communicator, and exhibit teamwork and influencing skills that foster a collaborative and continuous improvement environment. The successful candidate will also be recognized for their ability to attract and develop top talent for the leadership pipeline.

Key collaborators include US Owner Operators, internal business areas such as Digital Customer Experience, Operations, Marketing, Global Technology, Legal, and many others. Close partnership and active management of strategic technology vendors is critical to success.

Duties

• Improving the value of US Technology products throughout the entire product lifecycle
• Influencing and maintaining a product roadmap that encompasses US market requests and global central initiatives
• Ensuring alignment of product roadmaps with the US strategy and, where applicable, Global Technology Product roadmaps and vendor roadmap
• Leading the development activities required to deploy product and feature activations
• Driving alignment and resolving dependencies between engineering, solution readiness, deployment, and support teams
• Partner with Owner Operators on the Technology Board to drive strategic alignment
• Partner with collaborators in Marketing and Operations to ensure business needs are met
• Collaborate with Global Technology teams to co-create global consumer platform solutions
• Defining business and technical requirements, standards, and vendor SLAs
• Coordinating product and service vendors to guarantee business needs and SLAs are achieved
• Leading testing and QA strategy, vendor coordination, and pilot & Beta testing activities
• Ensuring overarching financial responsibility and leading annual budgeting for all products within the portfolio
• Evaluating the economic viability, high-level argument, and funding model for current and future capabilities
• Responsible for product integration with US specific technologies and restaurant implementation
• Understand technical interdependencies and collaborates with other systems and products
• Establish standard methodologies for identifying, analyzing and managing technical risks.
• Responsible for testing strategy and the quality of the outputs of the internal/external development teams
• Ensure processes are in place to support the 24x7 operational needs of these technologies
• Provide people leadership for team members, professional development, and career pathing

Qualifications

• Experienced technology leader with 10+ years of hands-on development, cross-functional project/program management, and deployment experience with insights into the latest technology trends
• Demonstrated success leading large product and project teams through effective planning, communication, presentation, and execution
• Experience partnering with team members in a large global matrix org structure
• Solid understanding of the software development life cycle, agile methodologies, and proficient in project management guidelines
• Strong ability to convey ideas clearly in writing and speech across all levels of the organization
• Aligns across collaborators and exhibits a strong level of decisiveness in a timely manner
• Previous experience with mobile apps, ordering and payment technology, 3rd party delivery integration, dedication programs, and understanding of the supporting business processes
• Experience with crafting and driving testing strategies for functional, integration, and performance testing
• Experience working on large complex projects that span multiple years and geographies
• Experience developing solutions that provide high levels of resilience and scale
• Experience leading technical priorities and driving strategic architectural initiatives
• AWS and GCP certifications a plus
• Strong ability to convey complex technical concepts clearly and bring the organization into agreement with collaborators of varying expertise levels
• Active coach and mentor whose goal is to grow and improve team members’ potential
• Ability to synthesize information and communicate effectively to a broad range of partners
• Bachelor’s Degree in Information Technology or Business with related experience, MBA a plus

Compensation

Bonus Eligible: YES

Long - Term Incentive: YES

Benefits Eligible: YES

Salary Range

The expected salary range for this role is $178,121.00- $222,651.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.