About this role
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us.
From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!
Department Overview
Join McDonald's as our Director, LIOM Customer Technology, and contribute to crafting the future of digital commerce solutions! You will guide the preparation of the next generation digital commerce solution. It will first launch in France and later expand to all IOM/IDL markets. This role offers a highly multifaceted setting where you will collaborate with teams from various markets and global technology partners.
Duties
The purpose of the role:
- Accountable for the long-term strategy for software, hardware, and architecture that prepares for the future and works towards standardization between markets.
- Manage and optimize the strategy and communication link between global engineering and markets.
- Ensure product and market estate readiness for digital technology platforms including Mobile Apps, Digital offers, Kiosk, Home Delivery, Dedication Programs, Digital Back-end capabilities, and Data.
- Responsible for building and sustaining connections with markets, Global Technology, Segment Teams, strategic partners like Capgemini, Umain, and other internal groups including DCE, Legal, and Operations. Effective communication and influencing skills are crucial.
- A keen eye for detail, a thoughtful approach, and the capacity to rapidly pinpoint the underlying cause of issues will be crucial for success in the role.
- Hands-on troubleshooting and engagement on requirements, issues, and remediation approaches, as warranted.
Responsibility & Accountability:
Strategic Leadership:
Lead the LIOM Segment Technology Team as Digital Director – Solution Services, supporting key markets (UK, Germany, Canada, Australia, and France) to deliver better customer experiences and embrace global technology solutions. Find opportunities for efficiency and drive continuous improvement.
Teamwork and Partnership:
Partner daily with colleagues across various teams, including Product Engineering, Architecture Services, Project Management Office, and Global Release Managers, as well as Global Strategic Technology Partners, to prepare and deploy new digital solutions into markets effectively.
Product and Market Preparation:
Ensure readiness for digital technology platforms, including Mobile Apps, Digital offers, Kiosk, Home Delivery, Dedication Programs, Digital Back-end capabilities, and Data. Build and sustain connections with Markets, Global Technology, Strategic partners, and other internal functions.
Problem Solving:
Demonstrate attention to detail, forward-looking critical thinking, and a problem-solving analytical approach on sophisticated initiatives to deliver the best experience to our markets in a supported partnership.
Qualifications
- Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
- Shown ability to deliver clear and succinct information, facilitating rapid and informed decision-making within the organization.
- Proven knowledge in Digital and Retail Technology, encompassing Mobile Apps, e-commerce, Self-Order Kiosks, POS, and Home Delivery systems.
- Strong project management skills with a preference for PMP or other certifications, and exposure to Agile methodologies.
- Outstanding talent for connecting with and motivating culturally teams with varied strengths in a global, product-centric organization.
Compensation
Bonus Eligible: YES
Long - Term Incentive: YES
Benefits Eligible: YES
Salary Range
The expected salary range for this role is $178,121.00 - $222,651.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Other facts
About McDonald's Corporation
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.
McDonald's & our franchisees employ 1.9 million people worldwide.
We serve the world some of its favorite foods - World Famous Fries, Big Mac, Quarter Pounder, Chicken McNuggets and Egg McMuffin.
To learn more about the company, please visit www.aboutmcdonalds.com.
What you'll do
- The Director will be accountable for the long-term strategy for software, hardware, and architecture to standardize digital commerce solutions across markets. They will also manage communication between global engineering and markets to ensure readiness for various digital technology platforms.
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