Department Overview

We have an exciting opportunity for an Operations Consultant supporting the McOpCo market. You will provide leadership, coaching, and direction to your patch through people development and improve restaurant operations, to maximize the long-term sales and profit of each restaurant. You will consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Restaurant Leadership Team, Crew and Customers.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

• Demonstrating McDonald’s values and leadership behaviors to build positive business relationships with key customers, including Operations Manager, Restaurant Leadership Teams, Crew and Customers.
• Championing the McDonald’s People Promise by personally demonstrating, reinforcing, and following up on the people drivers to gain commitment from management and crew.
• Ensuring that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing McHire and appropriate tools and resources.
• Overseeing reward and recognition programs.
• Ensuring that everyone in the restaurants have the resources that they need to get their job done properly (crew and manager schedules, uniforms, crew room, equipment, etc.)
• Adhering to policies and procedures, following up on crew and manager communications, acting on issues raised by crew and managers.
• Driving employee commitment surveys and action plans.
• Communicating and executing on our wage and review program for crew and managers, ensuring performance review process is taking place.
• Encouraging learning, development and personal growth (crew orientation, crew training through CDP/Campus, and BEST Performance Motivation).
• Collaborating with Operations Manager and General Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, implementing Performance Improvement Plans (PIPs), as needed and measuring/discussing performance results.
• Assisting with recruiting, interviewing and selecting managers based on patch and business center staffing needs, ensuring diversity staffing objectives are made.
• Educating restaurant managers on all appropriate HR policies, applicable laws, security and safety procedures, ensuring compliance at the restaurant level.

Duties

• Partnering with Training & HR staff to build capabilities to deliver on the People Promise in the restaurants to achieve desired business results.
• Choosing the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant.
• Protecting the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and applicable laws.
• Demonstrating Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaching and coaching restaurant managers and restaurant leadership teams to execute the 9 restaurant systems (QSC Play book/PACE) that produce consistently high levels of QSC.
• Partnering with PACE Subject Matter Expert (e.g., Operations Associates, Learning Consultants,) to conduct PACE visits and developing action plans to address systems targeted for improvement.
• Executing action plans in each restaurant to ensure that systems are improved and targeted results are achieved.
• Ensuring that restaurants are properly executing Local Store Marketing (LSM), national and Business Unit promotions and the execution of new products and processes.
• Collaborating with the Operations Manager to develop the annual business plan for the Business Center.
• Using all information resources available (e.g. Restaurant data, PACE, VOICE, 800-number, Bottom-Line commitment, QCR, Operations Report, P&L) to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
• Creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership teams to accomplish business results (increased customer counts, increased sales, and increased profits).
• Completing various audits to ensure that their restaurants meet McDonald's standard practices and procedures (e.g., cash, security)

Qualifications

• High School Diploma or equivalent required
• Field Operations experience
• Proven project management implementation skills
• Strong people/relationship management skills
• Proven experience influencing and obtaining great results through others 

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $93,208.00 - $116,510.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.