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Customer Service Rep
full-time•Elk Grove Village
About this role
MC Machinery Systems, Inc.
DESCRIPTION:
The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.
ESSENTIAL RESPONSIBILITIES:
- Assists customers by phone for orders on consumable parts.
- Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Solicits sale of new or additional services.
- Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
- Enters data into computer to determine total cost for customer.
- Checks inventory control and notifies Logistics Department of orders that would deplete stock.
- Initiates purchase requisitions
- Other duties may be assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
- Good verbal and written communication skills, able to multitask and possess analytical skills.
- Must possess strong interpersonal and organizational skills and must be detail oriented.
- Must possess excellent interpersonal skills
EDUCATION AND EXPERIENCE:
- Associate Degree in Business, Administration or equivalent
- Proficient in MS Word, Excel and PowerPoint
WORKING CONDITIONS:
Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short term noises.
PHYSICAL REQUIREMENTS:
This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 or more. Must be able to access and navigate each department at the organization’s facilities.
EEO STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What you'll do
- The Customer Service Representative assists customers by providing product information and answering inquiries. They also handle orders, fill out invoices, and manage inventory notifications.
About MC Machinery Systems, Inc.
A subsidiary of the Mitsubishi Corp. and headquartered in Elk Grove Village, Ill., MC Machinery Systems is a premier North American supplier and servicer of fabrication, additive and milling equipment from Mitsubishi Electric, OPS Ingersoll and Roku-Roku, including fiber and CO2 lasers, wire and sinker EDMs, precision milling machines, press brakes, robotic bending cells, and automation systems. MC Machinery offers a large, regionalized service network, an experienced application support team and multiple technology and training centers in the U.S., Canada and Mexico.
MC Machinery Systems, Inc.
85 NW Point Blvd
Elk Grove Village, IL 60007
(630) 860-4210
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Frequently Asked Questions
What does a Customer Service Rep do at MC Machinery Systems, Inc.?
As a Customer Service Rep at MC Machinery Systems, Inc., you will: the Customer Service Representative assists customers by providing product information and answering inquiries. They also handle orders, fill out invoices, and manage inventory notifications..
Is the Customer Service Rep position at MC Machinery Systems, Inc. remote?
The Customer Service Rep position at MC Machinery Systems, Inc. is based in Elk Grove Village, Illinois, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Rep position at MC Machinery Systems, Inc.?
You can apply for the Customer Service Rep position at MC Machinery Systems, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.