About this role
The Radiation Oncology Systems Unit is looking for a Senior Support Analyst to join the Clinical Operations IT team in Jacksonville Florida. This position will be fully on-site supporting Duan Family Building and Mayo 1N Radiation Oncology needs. This individual acts as the primary on-site IT resource for Radiation Oncology, serving as the main point of contact for all hardware and workstation-specific software requests.
Provides IT support for vended and custom applications, including resolving highly complex issues. In collaboration with more senior technical support, research hardware environment and software to determine root-cause analysis to resolve problems, document the solution and communicate resolution to the customer. Provides escalated IT support to Help Desk or customers. Regularly assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration changes accordingly. In conjunction with vendor or development team, analyzes metrics on software issues, identifies patterns, and implements viable solutions for sustained performance. Assists with installation, configuration, and troubleshooting business area specific applications and equipment. Provides support for a larger number of or more complex vended and custom developed applications. Leads application analysis, configuration, testing, training, and implementation of applications. Possesses advanced understanding of application interfaces, application configuration options, interactions between systems, and works with vendors or interface partners to configure. Serves as a key partner with customers demonstrating a strong relationship and a deep understanding of business needs, goals, and objectives, providing expert knowledge of the systems supported and how the system is utilized by the customers. Interacts with customers, vendors, and other technical areas within the department using effective oral and written communication and interpersonal skills. Partners with the customers to recommend and implement configuration changes to the applications to meet business needs. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.
Key responsibilities:
- Ordering equipment, installing software based on clinician availability and specific needs, and coordinating delivery and installation with clinicians to minimize workflow disruption.
- Works closely with vendors, HTM teams, network, OIS, and development teams to help troubleshoot software, hardware, or network issues.
- Manages department-specific parts, such as critical cables for treatment machines, leveraging domain knowledge regarding connectivity.
- Works directly with customers, including physicians, physicists, and dosimetrists—to evaluate and gather the specific requirements for each group, ensuring accurate product orders.
- Participates in Level 2 on-call rotation as part of the Clinical Operations Team, offering IT assistance for vended and custom applications and resolving complex technical issues.
- Maintains in-depth technical knowledge of supported systems, including architecture (servers, security, and network).
- Monitors stability and performance of main clinical systems as part of on-call responsibilities, taking appropriate action when necessary.
- Understands the Radiation Oncology practice and patient flow to ensure IT processes align with clinical needs.
- Has proven expertise in recognizing when to take immediate action or escalating to specific vendors for urgent issues.
- Collaborates with senior technical support to research hardware environments and software, perform root-cause analysis, document solutions, and communicate resolutions to customers.
- Works closely with vendors, HTM teams, network, OIS, and development teams to help troubleshoot software, hardware, or network issues.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Other facts
About Mayo Clinic
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
What you'll do
- The Senior Support Analyst acts as the primary on-site IT resource for Radiation Oncology, providing support for hardware and software requests. They lead application analysis, configuration, testing, training, and implementation of applications while collaborating with vendors and technical teams.
Ready to join Mayo Clinic?
Take the next step in your career journey