About this role
Manages the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations and Transportation Program units. Plans, organizes, supervises, and coordinates the activities within the department of General Service. Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations. Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer. Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members. Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participates in department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Other facts
About Mayo Clinic
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
What you'll do
- The manager oversees daily operations of various work units, ensuring efficient service delivery and compliance with policies. They also coach and develop team members while managing budgetary targets and resources.
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