About this role
*Candidates must live within the Phoenix metro area and within driving distance of the Phoenix/Scottsdale Mayo Clinic Campuses. Individuals interested in this position must be able and willing to make a commitment to remain in the position for a minimum of two years. The department will be hiring for two full-time EHR Support Analyst positions.
The ESA supports the overall strategy to optimize practice efficiency utilizing healthcare technologies. The ESA independently assists clinical staff with application support, system implementation and integration projects while proactively identifying software issues.
The ESA team works to improve user functionality and productivity of healthcare technologies The ESA works independently and collaboratively to optimize the EHR technologies. The ESA team functions as a liaison between clinical, business, and technical teams.
Focus Areas:
Assisting in evaluation of clinical workflows to determine the impact and optimizing opportunities.
Proactively identifying opportunities for provider and care team optimization through onsite support in all patient care practices
Independently performs new care team onboarding practices that include but are not limited to Plummer Chart personalization, personal device customization as it relates to the Plummer Chart.
Partnering with clinicians to provide at-the-elbow support for all health care team members in clinical practice areas including EHR technology tool set up
Independently rounds in-person with assigned clinical service lines, assisting, and supporting the escalation process for issues requiring advanced support.
Provides EHR education by answering questions and delivering needed system efficiency training
Assisting with investigation and resolution of EHR issues using discretionary evaluation skills.
Immediately available via phone, email, or other electronic means to provide real-time support to clinicians.
Uses standard tools for tracking ongoing issues, requests, and resolutions.
Participate on projects and provide go live support.
Collaborating with EHR training team to deliver system efficiency training
Mentor peers on support standards for department customers.
Participating in business continuity planning for EHR outages
Employing change management techniques to support the clinical end user with the transition and adoption of healthcare technologies
Collaborating with multidisciplinary clinical team to ensure practice goals are met.
Facilitating the use of data to evaluate outcomes and determine focused support.
Assisting with implementation of local projects.
Partner with Clinical Informaticist for assigned practices/departments to provide a collaborative approach in supporting clinicians within those areas.
Advocates for appropriate access and use of data, information, and knowledge.
Maintains a professional relationship with peers and healthcare team through open communication.
Maintain basic IT knowledge and troubleshooting techniques.
Attends clinical service line department meetings as CIPS representative.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Other facts
About Mayo Clinic
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
What you'll do
- The EHR Support Analyst assists clinical staff with application support and system implementation while identifying software issues. They work independently and collaboratively to optimize EHR technologies and improve user functionality.
Ready to join Mayo Clinic?
Take the next step in your career journey