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IT Support Analyst (Endpoint / Service Desk)
full-time•United States
About this role
We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required.
What You’ll Do- Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support Nerdio-managed AVD environments, including:
- Dynamic host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts
- Support user access and devices via:
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune
- Provide operational support for:
- PrinterLogic
- Mimecast
- Zscaler
- Perform daily checks, follow change processes, and escalate issues when required
This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.
- Experience in Service Desk, IT Support, or Endpoint Support
- Hands-on experience supporting Azure Virtual Desktop (AVD)
- Experience working with Nerdio (mandatory)
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English (B2 or above)
- Competitive pay
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
What you'll do
- Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD) and troubleshoot various issues related to login, performance, and application access. Support Nerdio-managed AVD environments and perform daily operational checks.
About Maxana
Maxana is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives. Maxana combines best in class client delivery with a focus on transparency and engineering competency enabling outcomes that deliver the highest possible return on your FinTech investment dollars.
Professional Services and Staffing
Maxana’s Professional services and staffing enables our clients to achieve their Fin Tech goals and objectives. Maxana provides CTO level oversight with quality delivery with a customer first mindset. Our staffing and services run the gamut from Enterprise and solution architecture, best in class engineering and development teams, or discrete individual contributor resources to support your programs and projects.
Custom Integration Solutions
Maxana’s Custom Integration Solutions Teams maximize business value by rapidly designing and implementing best in class integrations. Our custom integration solutions securely extend the functionality of your applications with new and existing third-party SaaS, open and proprietary platforms, and enterprise systems quickly driving both accelerated revenue and amazing customer outcomes.
Payment Processing
Not every company will need the same kind of online payment software, which is why Maxana designs systems for our clients from the ground up. Bespoke software, off-the shelf solutions..whatever your company needs, Maxana we’ll deliver it in a cost-effective, rapidly deployable manner.
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Frequently Asked Questions
What does a IT Support Analyst (Endpoint / Service Desk) do at Maxana?
As a IT Support Analyst (Endpoint / Service Desk) at Maxana, you will: provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD) and troubleshoot various issues related to login, performance, and application access. Support Nerdio-managed AVD environments and perform daily operational checks..
Is the IT Support Analyst (Endpoint / Service Desk) position at Maxana remote?
The IT Support Analyst (Endpoint / Service Desk) position at Maxana is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Support Analyst (Endpoint / Service Desk) position at Maxana?
You can apply for the IT Support Analyst (Endpoint / Service Desk) position at Maxanadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.