Sr Client Success Director

Senior Client Success Director

(Remote)

About Us: 

Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.

About the role:

Type: Full Time Salaried

Compensation: $122K - $183K 

Location: Fully Remote, must be in the United States

Hours: Full Time Days  

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available. 

What to Expect:

The Senior Client Success Director develops relationships with larger and more complex clients to increase revenue. This role pursues relationships with potential new lines of business, identifies business opportunities to upsell products and services to current businesses, and drives retention and growth among client portfolio by understanding their unique business needs and helping them succeed. Additionally, this role has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs, maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal, and advises internal teams on product and service improvements/suggestions based on client feedback. The Senior Client Success Director is also responsible for building, maintaining and communicating accounts plans across their internal cross-functional account team.  At the Senior Client Success Director level, work is highly independent, may assume a team lead role for the group, and serves as a specialist on complex client matters.

Responsibilities:

• Implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth.
• Establishes and maintains strong client relationships through regular contact, including both face-to-face and virtual meetings, telephone, and email communication.
• Identifies and pursues opportunities for Matrix to deliver additional value to clients through service area expansion or service offering expansion.
• Develops and sets business objectives and targets based on client expectations.
• Establishes strategic and operational metrics and monitoring processes that reflect the status and health of client programs and relationships.
• Leads cross-functional efforts to develop targeted action plans to resolve issues and maintain client satisfaction.
• Leads interactions with the most strategic accounts and fosters relationships at all levels of both organizations including executive-level interactions
• Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends.
• Other duties as assigned.

Must Haves:

• Analytical Skills
• Business Development
• Communication and Presentation Skills
• Customer Relationship Management (CRM) software
• Customer Satisfaction and Retention
• Growth Mindset
• Healthcare Industry Experience
• Key Account Management
• Organizational Goal Setting
• Relationship Development
• Strategic Planning

Experience:

7+

Education:

Bachelor's

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

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