Medical Records Coordinator - Records Acquisition & Compliance
full-time•United States
About this role
About Massive Bio
Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.
We're recognized as a leader in health-tech innovation. Massive Bio was featured as #4 in Fast Company's Startup 100 list for Turkey and has raised $24M total funding from impact-driven investors including Revo Capital, the International Finance Corporation, and Cavendish Impact Foundation, validating both our business model and our mission-driven approach.
About the Role
Massive Bio is looking for a Medical Records Coordinator to support our team remotely. In this role, you will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full. You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations.
What You'll Do
Request and obtain medical records from hospitals, clinical facilities (including physician offices), and other healthcare providers, including via partner portals
Follow up on outstanding medical records requests via phone, fax, email, or partner portals
Review records for completeness and accuracy
Track request status and maintain detailed logs and databases
Organize, merge, name, and upload medical records into electronic platforms
Ensure compliance with HIPAA, GDPR, PIPEDA, and other applicable privacy regulations
Maintain confidentiality and secure handling of sensitive information
Communicate with internal staff regarding records status, timelines, and delays
Resolve issues related to incomplete, missing, or duplicate records
Process authorizations and releases of information (ROI)
Who You Are
At least two years of experience in Customer Service
At least two years of experience in healthcare services
Working knowledge of medical terminology and the healthcare system
Excellent spoken and written communication skills
Data entry skills (Intermediate level or above)
Ability to rapidly solve problems while coordinating with team members and healthcare facilities
Excellent listening skills
Strong time management skills
What you'll do
- The Medical Records Coordinator will request, track, and manage medical records from various sources to ensure they are received quickly and accurately. They will also communicate with clients and healthcare facilities while maintaining confidentiality and compliance with privacy regulations.
About Massive Bio, Inc.
Massive Bio is a health-tech company transforming how cancer patients access clinical trials.
Operating in 17 countries across North America, Europe, and LATAM, we use proprietary AI technology to match patients to the most appropriate clinical trials—regardless of location, income, or cancer type.
We partner with pharmaceutical companies, CROs, and healthcare institutions to accelerate oncology trial enrollment, reduce dropout rates, and deliver real-world evidence.
💠 160K+ patients onboarded
💠 45+ pharma and CRO customers
💠 130+ strategic partners
💠 Founding member of CancerX & participant in the White House Cancer Moonshot
Explore how we simplify trial access and optimize recruitment across the oncology ecosystem.
🔗 Learn more: www.massivebio.com
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Frequently Asked Questions
What does a Medical Records Coordinator - Records Acquisition & Compliance do at Massive Bio, Inc.?
As a Medical Records Coordinator - Records Acquisition & Compliance at Massive Bio, Inc., you will: the Medical Records Coordinator will request, track, and manage medical records from various sources to ensure they are received quickly and accurately. They will also communicate with clients and healthcare facilities while maintaining confidentiality and compliance with privacy regulations..
Is the Medical Records Coordinator - Records Acquisition & Compliance position at Massive Bio, Inc. remote?
The Medical Records Coordinator - Records Acquisition & Compliance position at Massive Bio, Inc. is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Medical Records Coordinator - Records Acquisition & Compliance position at Massive Bio, Inc.?
You can apply for the Medical Records Coordinator - Records Acquisition & Compliance position at Massive Bio, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.