About this role
Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.
COMPENSATION $16.00-$18.00 HR
We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you!
Please email your resume TODAY!!
Job responsibilities
Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.
Requirements
• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.
Massey Services is an Equal Opportunity Employer and Drug Free Workplace
Other facts
About Massey Services, Inc.
At Massey Services, we are committed to providing GREAT SERVICE that protects homes and businesses against the devastation of termite damage, unwanted and unhealthy pests and makes your landscape green, beautiful and healthy all year long. We believe in Total Customer Satisfaction, which is why you can expect more...and get it!
Based in Orlando, FL, Massey Services is the nation's fifth largest pest prevention company and largest privately held, family-owned company in the business. Celebrating 39 years of profitable growth, Massey Services and its subsidiary organizations employ nearly 2,800 team members and operate approximately 2,600 vehicles providing residential and commercial pest prevention, termite protection, landscape and irrigation services to nearly 1,000,000 customers from Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Tennessee, Virginia and Oklahoma.
What you'll do
- The Office Manager will answer incoming customer calls, resolve inquiries, and schedule services. Additional responsibilities include making outbound calls for customer satisfaction and handling various administrative tasks.
Ready to join Massey Services, Inc.?
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