Massage Heights - Charlotte

Spa Director

full-time•Charlotte•$50k - $60k

Summary

Location

Charlotte

Salary

$50k - $60k

Type

full-time

Company links

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About this role

Benefits:

Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding career.

Company Perks

· Personal and Career Development

· Comprehensive Leadership Training

· Beautiful Retreats

· Massage Heights Family Fund

· Employee Discounts

· Digital Work Environment

· Competitive salary and bonus opportunities

Schedule/Expected Work Hours

· Able to work varied hours, including weekends, evenings, holidays, etc. is required

Responsibilities

· Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift

· Recruit, hire, train, develop, and retain top talent

· Effectively create and manage team member schedules to ensure proper execution of daily operations

· Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals

· Effectively manage team member schedules to ensure proper execution of daily operations

· Lead by example, demonstrating the ability to achieve personal as well as team goals

· Dedicate time to work the floor to provide your team with in-the-moment coaching

· Create an environment that is passionate about providing supreme guest service

· Focus on building guest loyalty by consistently following the proven operating system of Massage Heights

· Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies

· Plan, prepare, and execute events to promote Massage Heights in your area

· Conduct the necessary marketing activities to drive leads

· Develop partnerships with local businesses in your area

Qualifications

· Minimum 2 years membership-based service or retail management experience

· Experience managing hourly wage employees

· Self-starter mentality with leadership, organization, communication, and interpersonal skills

· Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)

· Experience in training, coaching, and conflict resolution

· Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline

· Demonstrate a working knowledge of computers and standard software

· Basic business math skills

· Financial and P&L experience

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

· Loyal

· Authentic
· Passionate
· Diligent

Compensation: $50,000.00 - $60,000.00 per year

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights

Other facts

Tech stack

Leadership,Organization,Communication,Interpersonal Skills,Training,Coaching,Conflict Resolution,Relationship Building,Business Math,Financial Management,P&L Experience

About Massage Heights - Charlotte

Heights Wellness Retreat (formerly Massage Heights) is a trailblazer in the wellness industry, projected to reach $7 trillion in 2025, and offers an elevated, holistic approach to self-care and recovery. What began in 2004 as a single retreat in San Antonio, Texas, has blossomed into a thriving network of franchised locations throughout the U.S. and Canada.

Founded by Shane Evans, Massage Heights | Heights Wellness Retreat was born out of a vision to meet the growing demand for professional and affordable massage and skin therapy services. That dedication to creating accessible, elevated experiences quickly resonated with communities, transforming a family-owned business into a brand with over 110 locations and two decades of expertise. With the evolution to Heights Wellness Retreat, we're embracing a broader, integrative approach to wellness by offering innovative touchless therapies such as cryotherapy, lymphatic drainage, salt therapy and meditation designed to nurture physical, mental, and emotional well-being.

Whether you're a massage therapist, an esthetician, or an entrepreneur looking for the perfect business opportunity, our mission is to empower people to be unstoppable and transform lives with wellness. For more information about franchise opportunities with Heights Wellness Retreat, visit www.heightswellnessretreatfranchise.com.

Team size: 1,001-5,000 employees

Website: http://www.massageheightsfranchise.com

LinkedIn: Visit

Industry: Wellness and Fitness Services

What you'll do

The Spa Director will supervise all aspects of Retreat operations, focusing on revenue, profitability, and team management. They will also create a guest-centric environment and promote the Massage Heights brand through local marketing activities.

Frequently Asked Questions

What does Massage Heights - Charlotte pay for a Spa Director?

Massage Heights - Charlotte offers a competitive compensation package for the Spa Director role. The salary range is USD 50k - 60k per year. Apply through Clera to learn more about the full compensation details.

What does a Spa Director do at Massage Heights - Charlotte?

As a Spa Director at Massage Heights - Charlotte, you will: the Spa Director will supervise all aspects of Retreat operations, focusing on revenue, profitability, and team management. They will also create a guest-centric environment and promote the Massage Heights brand through local marketing activities..

Why join Massage Heights - Charlotte as a Spa Director?

Massage Heights - Charlotte is a leading Wellness and Fitness Services company. The Spa Director role offers competitive compensation.

Is the Spa Director position at Massage Heights - Charlotte remote?

The Spa Director position at Massage Heights - Charlotte is based in Charlotte, North Carolina, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Spa Director position at Massage Heights - Charlotte?

You can apply for the Spa Director position at Massage Heights - Charlotte directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Massage Heights - Charlotte on their website.