Summary
Location
Charlotte
Type
full-time
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About this role
- Personal and Career Development
- Robust Leadership Training
- Beautiful Retreat
- Massage Heights Family Fund
- Employee Discounts
- Digital Work Environment
- Must be able to work varied hours to include weekends, evenings, and holidays
- 6-8 hour shifts
- Day, evening, and weekend shifts available
Responsibilities:
- Assist with recruitment, hiring, training, developing, and retaining employees.
- Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
- Manage team member schedules to ensure proper execution of daily operations.
- Collaborate with the Spa Director to set individual team member and overall Retreat goals
- Create an environment that is passionate about providing awesome guest service
- Build guest loyalty by consistently following the proven operating system of Massage Heights
- Minimum 2 years of proven sales or retail management experience
- Self-starter mentality with leadership, organization, communication, and interpersonal skills
- Experience in training, coaching, and conflict resolution with employees
- Working knowledge of computers and standard software
- Basic business math skills
- Hands-on experience with Zenoti or similar spa POS software systems
- Understanding of spa environment and massage and skincare services
- Experience working in a franchise model
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.
Company Values
- Loyal
- Authentic
- Passionate
- Diligent
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
Other facts
About Massage Heights - Charlotte
Heights Wellness Retreat (formerly Massage Heights) is a trailblazer in the wellness industry, projected to reach $7 trillion in 2025, and offers an elevated, holistic approach to self-care and recovery. What began in 2004 as a single retreat in San Antonio, Texas, has blossomed into a thriving network of franchised locations throughout the U.S. and Canada.
Founded by Shane Evans, Massage Heights | Heights Wellness Retreat was born out of a vision to meet the growing demand for professional and affordable massage and skin therapy services. That dedication to creating accessible, elevated experiences quickly resonated with communities, transforming a family-owned business into a brand with over 110 locations and two decades of expertise. With the evolution to Heights Wellness Retreat, we're embracing a broader, integrative approach to wellness by offering innovative touchless therapies such as cryotherapy, lymphatic drainage, salt therapy and meditation designed to nurture physical, mental, and emotional well-being.
Whether you're a massage therapist, an esthetician, or an entrepreneur looking for the perfect business opportunity, our mission is to empower people to be unstoppable and transform lives with wellness. For more information about franchise opportunities with Heights Wellness Retreat, visit www.heightswellnessretreatfranchise.com.
What you'll do
- Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily. Manage team member schedules and collaborate with the Spa Director to set individual and overall Retreat goals.
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