Per Diem

DAY SHIFT AND WEEKEND AVAILABILITY NEEDED

Summary of Position:              

Assists older adults in attaining and maintaining their maximum potential to live safely and age in place in their own home setting. The Wellness Nurse acts as a primary resource for the program members for information, support and advocacy.  They function as the conduit between clients and Masonicare staff across the continuum for service optimization. They successfully help to assist with the coordination of members’ needing services and the delivery of appropriate Wellness services, while achieving high member satisfaction.

Essential Duties and Responsibilities:

1. Represent Masonicare professionally and graciously.  Become well informed about the Masonicare mission, continuum and culture.  Set a tone of competence, caring and hospitality, whether on the phone or in person.
2. Obtains and reviews required documents from prospective service providers to ensure they meet program standards and compliance.
3. Coordinates and helps to assist with referrals within the Masonicare continuum and through outside-preferred vendors.   
4. Ensures that new members are welcomed into the program quickly and efficiently. 
5. Creates and consistently improves internal processes and timeliness of referrals to ensure customer satisfaction.  
6. Follows up with members to determine their satisfaction with services.  Solves problems and identifies solutions to member problems, concerns, and requests.  
7. Works collaboratively with community based sales/marketing/business development team to promote program successfulness.
8. Collaborates with Masonicare’s Nurse Liaisons, Community Liaisons, and other sales team resources to follow up with members in the hospital, in rehab centers or at home to determine the need for services and to provide reassurance.  

9. Assist ALSA staff with Call for Aide response and reporting for calls that come through the 24-hour call-in line that may be used by members and their families to communicate a problem, concern or request for service. Timely follow up required.

10. Educates and communicates effectively with members and their families to understand the services and supports available to assist them in attaining and maintaining their maximum potential to live safely, and age in place in their home setting.
11. Attends meetings, and performs other special projects or task as assigned.
12. Documents accurate, pertinent and comprehensive information in a timely and concise manner in the client service record. 
13. Participates in educational programs, in services, meetings and workshops and utilizes current literature to enhance professional skills and knowledge. 
14. Filing, scanning, uploading documents for residents into PCC
15. Under the supervision of the ALSA Director, provides for oversight of the organization, including ALSA tasks performed, and process as it relates to the SMART Program;

16. Build relationships with independent living residents and their families and ongoing cultivation of a strong relationship to ensure that there is a bond of trust with resident’s families.
17. COVID support and education on quarantine, testing, vaccinations for residents
18. Performs other duties as assigned.

 Minimum Qualifications:

 Education:       LPN License

Experience:     At least 1 years’ experience serving seniors in a professional capacity, including special focus on issues related to aging services, the care of older adults and community resources.   Healthcare sales experience is strongly preferred.   

 Certificates, Licenses, Registrations: CPR certification preferred       

Key Competencies:      

• Knowledge of sales and marketing.
• Understanding of older adults and the challenges of aging in place in one’s home in the community.
• Ability to establish and maintain positive relationships with customers, supervisors and peers.
• Ability to work well under stress. Have the ability to assess a variety of routine and serious situations and identify solutions, using excellent judgement and initiative while maintaining professionalism and composure.
• Must demonstrate excellent ability to problem solve and identify solutions to member problems, concerns, and requests. 
• Thorough understanding of the Masonicare Continuum of care provided by Masonicare is essential.
• Must demonstrate superior customer service, organizational, and teamwork skills.
• Excellent oral, written, and interpersonal skills are essential.
• Completes assignments accurately, works independently and manages time effectively.
• Must exhibit a high degree of initiative and creativity, good judgment and professional ethics.
• Proficiency in computer skills, with the ability to learn new applications. Must be familiar with Windows operating systems, MS Excel, MS Word, and Power Point.
• A strong commitment to quality care, service, and sensitivity to the needs and concerns of older adults.