Receptionist (DAY SHIFT)

Masonicare at Middlewoods of Farmington

Farmington, CT

Day Shift / 40 hrs/wk  / Temporary position

Summary of Position:  

Greets, assists and directs visitors, residents and other callers. Coordinates with Recreation Department to provide various recreation activities.

Essential Duties and Responsibilities:

1. Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.

2. Provides assistance, guidance and direction to visitors and residents.  Ascertains the nature of their business; assists and/or directs visitors and residents to various locations in Assisting Living and Memory Care communities when appropriate.  Calls for an escort when necessary.

3. Receives messages, flowers, newspapers and other items and notifies appropriate staff. Delivers or arranges for the delivery of items to residents and appropriate staff.

4. Performs various recreation activities, i.e. exercise, games, and discussion groups.

5. Maintains files on resident’s requests for meal service as well as other needs.  Maintains directory and files on current residents, their locations, status and other pertinent information according to established procedure.

6. Assists in care and maintenance of department equipment and supplies.

7. Participates in educational programs and inservice meetings; attends meetings as required.

8. Handles all incoming emergencies through Call-for-Aid System.  Notifies and directs appropriate staff. . 

9. Schedules resident transportation requests..

10. Inputs maintenance and housekeeping work orders.

11. Maintains Outlook calendar for guest room reservations

12. Fills in as needed for Administrative Assistants

13. Sorts and distributes all incoming correspondence

14. Assists staff with administrative duties and requests

15. Receives in daily prescriptions from various Pharmacies

16. Performs all other duties as assigned.

Minimum Qualifications:

Education:                  High School or equivalent

Experience:                 Customer service and office experience is preferred.

Licensure:                   None

Knowledge/Skills/Abilities:

Provides care and services that demonstrate behaviors and the principles of person-centered care including affording people dignity, respect and compassion, offering coordinated care, support and treatment and care that is personalized.  

This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.