About this role
Job Purpose:
To achieve monthly targets assigned.
To ensure that all Retention activities are directed at meeting assigned targets.
To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved.
To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
To drive cross sell effort.
Key Result Areas:
Analysis of leads received.
Conversion of leads into Retain
Updating all the systems as per the call with the customer.
Processing of the request or offer given to the customer.
Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request.
Handling of all customer issues and resolving the same at the earliest and highlight them to TL.
Maintaining all records of approval, requests and reports handled.
Compilation of daily and monthly reports and MIS for the team.
Knowledge, Skills and Experience:
University Graduate.
1-2 years’ experience in similar work environment.
Preferably has a practical marketing background.
Have strong Sales and customer focus and ability to think creatively and work under pressure.
Excellent presentation skills.
Good team player with driven attitude.
Business sensitive.
Have analytical and computer skills.
Adaptable and versatile.
Other facts
About Mashreq
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
What you'll do
- The Senior Relationship Officer is responsible for achieving monthly retention targets and implementing retention strategies. They will analyze leads, convert them into retained customers, and handle customer issues promptly.
Ready to join Mashreq?
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