CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group
full-time•United Arab Emirates
About this role
- Ensure all journey designs are customer centric and respond to client feedback and needs
- Able to produce and exercise test procedures and recognize errors on new and existing journeys
- Undertake and present user experience research to feed into the design to ensure the optimal user experience
- Understanding of the customer journey end-to-end
- Understanding of Consumer Protection Regulation and how it can be integrated in journeys, communication and for new products & services
- Foster innovation and customer centricity to ensure the Department’s digital experiences are contemporary, innovative, and meeting customer needs
- Detect and track digital / processes defects and inconsistencies through Voice of customers
- Provide timely solutions where gaps identified and implement
- Foster customer and frontline feedback to enhance customer experience thought journey enhancement, digitalization and process improvement
- Analyze client’s data / information to enhance customer experience
- Responsible for running and delivering all projects under the umbrella of RBG CXCG
- Ensure that all projects are delivered on-time, within scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Develop a detailed project plan to monitor and track progress
- Establish and maintain relationships with third parties/vendors
Other facts
Tech stack
Customer Centricity,User Experience Research,Project Management,Data Analysis,Consumer Protection Regulation,Digital Experience,Innovation,Feedback Analysis,Process Improvement,Journey Design,Testing Procedures,Defect Tracking,Stakeholder Engagement,Project Scope Definition,Vendor Management,Timely Solutions
About Mashreq
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
Team size: 1,001-5,000 employees
Website: http://www.mashreq.com/rise
LinkedIn: Visit
Industry: Banking
Founding Year: 1967
What you'll do
- The manager will ensure that all journey designs are customer-centric and respond to client feedback. They will also be responsible for running and delivering all projects under the umbrella of RBG CXCG.
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Frequently Asked Questions
What does a CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group do at Mashreq?
As a CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group at Mashreq, you will: the manager will ensure that all journey designs are customer-centric and respond to client feedback. They will also be responsible for running and delivering all projects under the umbrella of RBG CXCG..
Why join Mashreq as a CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group?
Mashreq is a leading Banking company.
Is the CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group position at Mashreq remote?
The CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group position at Mashreq is based in United Arab Emirates, United Arab Emirates. Contact the company through Clera for specific work arrangement details.
How do I apply for the CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group position at Mashreq?
You can apply for the CX User Testing and Designer Manager.Client Experience and Conduct - Retail and Treasury.Client Experience & Conduct Group position at Mashreq directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Mashreq on their website.