Oliver Wyman – Head of Human Capital Services, Asia Pacific Region – Kuala Lumpur

Company:

Oliver Wyman

Description:

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit www.oliverwyman.com. Follow Oliver Wyman on X @OliverWyman.

Why do we need you?

As our Head of Human Capital services for Asia Pacific, you will be the driving force behind an exceptional HR operations and services function across the region—leading with vision and purpose in a role that demands both strategic insight and operational mastery.

You will embody teaming, resilience, and adaptability as you tackle at pace the evolving challenges of a diverse and dynamic environment covering multiple countries in Asia Pacific. Leading a talented team of around 10 Human Capital professionals, you will build and nurture trusted partnerships throughout our 13 offices across Australia, South-East Asia, Greater China, and North Asia. You will collaborate across job families and Human Capital teams to ensure alignment with the unique needs and complexities of this expansive and fast-growing region.

Your leadership will be the catalyst for operational excellence, fostering a culture of inclusion and innovation that turns complexity into opportunity. By driving seamless execution of critical Human Capital initiatives, you will shape not only processes but also the employee experience—creating an environment where every team member feels valued, empowered, and motivated to contribute meaningfully to Oliver Wyman’s ambitious growth and impact. In this pivotal role, you will help attract, develop, and retain the exceptional talent that drives our future success across the region. If you are ready to lead with passion, vision, and lasting impact, this is your opportunity to make a meaningful difference.

What’s in it for you?

• A company with a strong brand and strong results to match.
• An inclusive and collaborative culture, with a vibrant office environment.
• Competitive pay and outstanding benefits to help colleagues and their families live better – physically, mentally, and financially.
• A culture of internal mobility, with strong partnerships across Marsh McLennan HR and corporate functions.
• Colleague Resource Groups which provide access to leaders, volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.

What we will count on you to do:

• Lead the regional Human Capital Management & Services team with tactical precision and strategic insight, collaborating closely with global Human Capital leadership and the APR Management team to drive initiatives that deliver real business impact.
• Empower, inspire and ensure our Human Capital Services Managers have the skills to consistently deliver timely, high-quality outcomes that meet our high-performance expectations, setting a standard of operational excellence across the region.
• Champion your team’s growth and continuous development through formal training and coaching, fostering a culture based on empathy, curiosity, teamwork, and innovative problem-solving.
• Oversee and support Human Capital Services Managers to ensure smooth, timely, and high-quality business-as-usual operations.
• Work closely with Market, Office, and other Human Capital Leaders to understand what’s important to our diverse group of people, tailoring Human Capital policies to best serve their needs while addressing local nuances.
• Serve as the primary liaison with Marsh McLennan on Human Capital initiatives, representing the region effectively on key committees and project teams.
• Lead human capital-related M&A activities, ensuring seamless operational integration and readiness to support growth and transformation.
• Independently manage day-to-day employee relations issues, delivering timely, risk-mindful, and fair resolutions that maintain a positive workplace environment.
• Lead thorough and compliant investigations into grievances and misconduct, working autonomously to maintain fairness and protect company integrity.
• Collaborate closely with the Marsh McLennan Employee Relations team on complex cases, escalating issues appropriately and seeking expert advice to ensure effective resolution.
• Advise and partner with key stakeholders—including Legal, Talent Managers, and Leadership—on employment law, policy interpretation, disciplinary matters, and performance management aligned with our global philosophy and approach.
• Lead regional communications on policy updates and ensure consistent, equitable application of Human Capital policies, maintaining audit readiness with accurate data management focused on user experience.
• Take full accountability for delivering efficient Human Capital operational functions including payroll, HRIS, personnel files, employee transactions, compliance, and auditing, ensuring smooth and reliable processes.
• Standardize and continuously improve regional processes to support compliance and quality service delivery.
• Use data-driven insights and operational metrics to guide decision-making and drive continuous improvements, providing regular reporting to senior leadership.
• Lead and champion the regional Inclusion & Culture agenda, partnering with the Regional Inclusion & Culture Lead to build an inclusive, high-impact organizational culture.
• Help build and maintain a fair, respectful, and confidential workplace culture founded on mutual trust.

What you need to have: 

• A minimum of 10 years’ experience as a HR practitioner, preferably within a large, globally matrixed organization operating across Asia Pacific.
• Experience in developing plans to address talent and people-related challenges or goals.
• A track record of leading a high performing multinational team to deliver robust and innovative outcomes (while having fun along the way).
• A proven ability to coach and advise senior leaders, including challenging perspectives to facilitate thorough evaluation of issues and options.
• Curiosity to learn about Oliver Wyman and its people, building a thorough understanding to support our diverse job families.
• Demonstrated experience in using data and various technologies to support informed decision making.
• Excellent written and verbal communication skills.
• A team player mentality, driving collaboration and responsiveness to clients’ and teams’ needs.
• Enthusiasm and proactivity for staying current with HR and industry trends, and sharing knowledge and key experiences with fellow leaders and colleagues.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.