About this role
Company:
MarshDescription:
Manages colleagues including facilitating colleague technical trainings and provides ongoing technical support to the team in order to achieve internal KPIs and client satisfaction for claims advocacy services.
Facilitates routine discussions with clients, client claim review meetings, and claim strategy discussions in order to provide subject matter expertise and handles tasks in line with specific client requirements.
Supports liaising with Operations team regarding claims processing and client feedback to facilitate smooth functioning of the claims process in order to support generation of revenue for team.
Manages departmental performance, efficiency initiatives & supports effective management initiatives of shared operations by reviewing existing practices and seeking inputs on innovative solutions in order to achieve quality and compliance targets in the function.
Forecasts, measures, analyzes and prepares routine reports on productivity and achievement of targets of team including revenue and budget , in order to ensure appropriate & timely production of output.
Supports building regional or global relationships & collaborates across the enterprise, and shares best practice in order to contribute to business growth.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Other facts
About Marsh McLennan
We help our clients and colleagues grow — and our communities thrive — by protecting and promoting Possibility. We seek better ways to manage risk and define more effective paths to the right outcome. We go beyond risk to rewards for our clients, our company, our colleagues, and the communities in which we serve.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
What you'll do
- The Assistant Vice President manages colleagues and facilitates technical training while providing ongoing support to achieve internal KPIs and client satisfaction. They also handle client discussions and liaise with the Operations team to ensure smooth claims processing.
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