About this role
Nature of Work
Reservation sales associates will assist customers via calls, chats, emails and all customer contact channels with professionalism and service excellence. Associates must have knowledge of product features, benefits and services, to provide customers with recommendations and suitable options for their hotel accommodations and overall travel itineraries. Associates must be excellent communicators and enjoy assisting guests with inquiries on the various property attributes, with in-depth product knowledge to be able to articulate and differentiate the products in the same category and location, as well as the products in the different locations.
Duties and Responsibilities
Associate will provide customer service and effective sales skills to engage, promote and sell accommodations.
Associate will encourage upsell opportunities to book into higher view categories, and as opportunities arise, cross sell inter-island accommodations.
Associate will maintain a level of sales conversion, as determined by management, commensurate with their level of experience.
Associate will provide detailed information about the property location, amenities, room features, room rates, surrounding areas and all pertinent product information for sales effectiveness.
Associate will maintain complete knowledge of reservations policies and procedures, property information and updates.
Associate will maintain positive guest relations at all times, address guest concerns to ensure guest satisfaction and ensure efficient resolution, as necessary.
Perform other related duties as requested by Management
Knowledge, Abilities, and Skills
Associate must possess excellent oral and written English communication skills
Associate must be able to work independently, efficiently and effectively, especially in the work from home environment
Associate must possess good technical and excellent organizational skills to manage the tools and resources required to perform this job
Associate must possess excellent customer service and sales skills.
Associate must be able to work overtime if needed.
Associate must be able to work flexible schedules.
Standard Microsoft Office tools essential
Able to read and write effectively
Coordinate as required support for customers and properties
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Other facts
About Marriott Vacations Worldwide
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
What you'll do
- Associates will assist customers with reservations and provide detailed information about accommodations and travel itineraries. They will also maintain positive guest relations and address concerns to ensure satisfaction.
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