About this role
What you’ll do
Your key accountabilities will include:
- Lead, organise and coach the Purchase to Pay teams (Supplier Statement Reconciliations, Vendor Experience Helpdesk) to deliver outstanding service and control.
- Build a strong talent pipeline, increasing capability and the mix of high‑potential colleagues across P2P.
- Drive continuous improvement in quality, efficiency, control and insight, using data to advise on decisions and actions.
- Own scope and service reviews, ensuring clear standards and consistent delivery for Business Units.
- Translate changing priorities into action, guiding the team through change with clarity and momentum.
Who you are
Your skills will include:
- Proven people leader who has managed and improved a Purchase to Pay team in complex environments.
- Qualified or part‑qualified accountant with solid understanding of end‑to‑end P2P processes.
- Process‑improvement track record, strengthening controls and turning data into actionable insight.
- Confident senior business partner, adapting communication and influence to land outcomes.
- Resilient and engaging team‑builder, creating a positive environment where people perform and grow.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-MW1 #LI-Hybrid #hybridrole
Other facts
About Marks & Spencer
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future.
Join us at M&S to shape the future of retail.
What you'll do
- Lead and coach the Purchase to Pay teams to ensure outstanding service and control. Drive continuous improvement in quality, efficiency, and insight using data to inform decisions.
Ready to join Marks & Spencer?
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